6/10 Good
5 Jan 2025
Tad disappointing
We booked here for 7 nights, told at reception I would have to pay extra each night for a bed as rooms were two queen beds , I had requested one room with 2 beds for kids. Lady in line behind me said to me she had a two b/room unit with one of the rooms with 2 single beds so why couldn’t we go into that one as they were checking out. Turned out it was the same room that was been given to us, receptionist argued with her it wasn’t set up like that. Anyway we got in and it was 2 beds so was fine. A couple of days in I was asking for toilet paper etc as nothing was getting topped up. Had to ask for towels twice. And was only given 3 - when there was 4 of us. Place was really unclean, food splattered on walls , ice cream smeared on windows and bathroom floor obviously wasn’t cleaned before we went in as my son had a shower and the floor mat was brown on the underside. Lots of the windows wouldn’t open. I saw we only had two knives in kitchen, let receptionist know so we could get more. She asked if I needed more -yes please there’s 4 of us in the room. For what we paid I expected better service and expected it to be at least clean and to get clean towels and amenities restocked over a weeks stay
Verified traveller
7-night family trip
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