2/10 Poor
5 Feb 2025
Not allowed to move out of room with cockroaches
Buckle in for this one. Regrettably, this was a horrific experience. First off, our terrace was littered with cigarettes, with burn holes on the couch inside and the seats on the terrace. Second, our apartment was infested with cockroaches. When we went to the front desk, Manon said you ah yes, had sprayed the day before, which should kill them, but the strong ones would have gone into our apartment. Horrific. I asked if we could switch rooms, she refused, and said only if there were still cockroaches the next morning. We had to sleep with them. Where I come from, if your hotel room is infested with vermin the size of your palm, you are given a new room and a refund. We were told to stay there. She gave us two glue traps without bait to set ourselves, and said a man would come to spray. We set up the traps, used our own bait, and waited for the man to come. When he did, he handed us a can of raid and left. We had to spray and remove multiple cockroaches ourselves. When I told the front desk about this, they said he didn't want to disturb you. We moved the next day, and were treated like this was an inconvenience.
I was there for 10 days, and at every turn there was a problem- to all the above to not being told the correct gym hours so locked out. Pluses- they have an extensive parking garage and the second room was nice. When I come back I will not be staying with any of the CLLIX apartments.
Verified traveller
9-night family trip
Verified Hotels.com guest review
