2/10 Poor
17 Oct 2023
terrible experience.
We had booked this property as a stayover for my mum who was needing to be at the hospital nearby early the next morning. The day of booking the property the owner called after 9pm to enquire where the payment was to which we explained it was purchased on hotels.com AND that the trip was for my SICK mother. After struggling to find someone to assist us on arrival we we where taken to our cottage. The cottage had an overpowering smell of room spray that burnt your eyes. it was very clear that they where trying to cover up another smell in the cottage. Within minutes we noticed huge amounts of mold in the cottage & made the decision to leave. we went to reception where again nobody was situated & so we left. our sibling later made contact with the property that day to which we where advised that WE where the problem and not the establishment and that they'd never been treated this badly before. We later called the property owner to discuss the matter where we where met with a highly emotional woman explaining what she was currently going through and how she was not able to deal with the matter at hand. We sent messages with the images of the establishment and where again met with nothing. It has been a month since our stay & the owner refuses to take accountability for the state of the property despite us reaching out numerous times. we would not recommend this property to anyone for any length of stay. It is unclean & the owner is very unfriendly & unprofessional.
michael
michael, 1-night family trip
Verified Hotels.com guest review
