8/10
So I booked this trip at least 2 weeks in advance. I knew i would be arriving late so I called the hotel to let them know. When I arrived at the hotel, they told me the 2 queen suite I booked wasn't available. I explained it was available when I booked it so what happened? He said the rooms are a first come firt serve basis and there are no more but he could offee me a king room for one night, check out in the morning, and then check back into my 2 queen room. I explained that wasn't going to work. After looking frantically, he finally "found" a 2 queen room. It was a slight inconvenience but was resolved. The bathroom had a pocket door with no way to lock it which was odd and the bathroom was smaller than expected.
Verified traveller
3-night family trip