The hotel is in an old building that hasn’t been upgraded in a long time. Although the property has multiple buildings with few guests, we were placed in the dirtiest, most remote section. The TV didn’t work, the beds were uncomfortable, and we were disturbed early in the morning by calls to our room, which felt intentional since we were aware of the 12:00 noon checkout time.
The lady at reception was extremely rude about the whole situation, and it seemed like she was the one calling to wake us up. We had been traveling for over 12 hours and desperately needed rest, which was why we booked this hotel. I had called and emailed ahead to inform them of our situation, yet we were still met with hostility and poor service upon arrival. We checked in after hours, but the staff should have mentioned any issues during our prior communication. We were too exhausted to argue or request a room change, as our children were tired and just wanted to sleep. The lack of communication and empathy was truly disappointing.