2/10 Poor
Jun 11, 2025
BLOOD ON THE MATTRESS!
This hotel is a biohazard!!! We got in so late I didn’t do my typical room checks. When my mother woke up in the morning the mattress pad had come off the corner of the bed and my mom realized her face was directly on the mattress ON A BLOODY HANDPRINT! Dried blood, clear as day! It was so completely unsanitary! A complete biohazard! When I went down to customer service to complain she just looked at me with complete disinterest. No apology, no offer for anything! I told her I needed to get a refund or recompensated for the allowing guests to sleep in bloody beds. And she took my Marriot Bonvoy number claiming to be giving me points? Nothing, no points days later. No apologies.. this place is sickening!!! Do not stay here, and whatever you do, do not stay in room 259.


Maliyah
Maliyah, 1-night family trip
Verified Hotels.com guest review