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Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property
Luxury beach hotel with free water park, near Cocotal Golf and Country Club

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Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Premium bedding, pillowtop beds, minibar, in-room safe
Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Reception
Placing you within a 10-minute walk of Cocotal Golf and Country Club, Paradisus Grand Cana - All Suites - All Inclusive features a free water park and a free kids' club. Guests can grab a bite to eat at one of the 7 restaurants and visit the spa to be pampered with hot stone massages, body wraps, or facials. Other highlights at this luxurious hotel include 3 outdoor pools, a beach bar, and a health club. Fellow travelers love the pool and helpful staff.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Free children's club
  • Free beach shuttle
  • 2 outdoor tennis courts
  • Health club
  • Free beach club on site
  • Beach umbrellas

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private hot tub
The current price is CA $483
CA $619 total
includes taxes & fees
May 5 - May 6

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed
Water park

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.4 out of 10, Very good, 4,656 reviews
The price is CA $559
CA $660 total
includes taxes & fees
Apr 28 - Apr 29
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
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About the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001

What's nearby

  • Cocotal Golf and Country Club - 6 min walk - 0.6 km
  • Downtown Punta Cana - 7 min drive - 5.2 km
  • Los Corales Beach - 7 min drive - 1.7 km
  • Bavaro Beach - 17 min drive - 4.3 km
  • Arena Gorda Beach - 24 min drive - 10.6 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 26 min drive
  • Free beach shuttle

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬14 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites - All Inclusive

Placing you within a 10-minute walk of Cocotal Golf and Country Club, Paradisus Grand Cana - All Suites - All Inclusive features a free water park and a free kids' club. Guests can grab a bite to eat at one of the 7 restaurants and visit the spa to be pampered with hot stone massages, body wraps, or facials. Other highlights at this luxurious hotel include 3 outdoor pools, a beach bar, and a health club. Fellow travelers love the pool and helpful staff.

All-inclusive

All-inclusive room rates at Paradisus Grand Cana - All Suites - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Kids club

Lessons/classes/games

Bartending

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 432 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 7 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • Golf privileges
  • Free beach club
  • Free beach shuttle
  • Tennis
  • Beach volleyball
  • Pro golf lessons
  • Private beach nearby
  • Golf lessons nearby

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 2018
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • Golf driving range on site
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide
  • At least 80% lighting from LEDs
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered locks/deadbolt
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Private outdoor hot tub
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Phone

Food and drink

  • Free bottled water
  • Dishwasher
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

MAIA has 8 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of DOP 5400 per pet, per night (maximum DOP 5900 per stay)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Frequently asked questions

Does Paradisus Grand Cana - All Suites - All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Grand Cana - All Suites - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Grand Cana - All Suites - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Paradisus Grand Cana - All Suites - All Inclusive?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of DOP 5400 per pet, per night.

Is parking offered on site at Paradisus Grand Cana - All Suites - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Grand Cana - All Suites - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Paradisus Grand Cana - All Suites - All Inclusive?

No, this hotel doesn't have a casino, but Casino Avalon Princess (6-min drive) is nearby.

What is there to do at Paradisus Grand Cana - All Suites - All Inclusive and nearby?

Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Paradisus Grand Cana - All Suites - All Inclusive also has 5 bars, a waterslide, and a Turkish bath, as well as spa services and a garden.

Are there restaurants at or near Paradisus Grand Cana - All Suites - All Inclusive?

Yes, there are 7 onsite restaurants.

Does Paradisus Grand Cana - All Suites - All Inclusive have rooms with private hot tubs?

Yes, each room has a private outdoor hot tub.

What's the area around Paradisus Grand Cana - All Suites - All Inclusive like?

Paradisus Grand Cana - All Suites - All Inclusive is a short 6-minute walk from Cocotal Golf and Country Club and 20 minutes' walk from Aromas Museum.

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Reviews

8.4

Very good

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

We did have a couple issues I feel should be noted. One,
Chris, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lenny, 2-night trip
Verified Hotels.com guest review

2/10 Poor

nandy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dounyazad, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

WILL RETURN
Attention to DETAIL!! Beautiful and very clean resort. If I had one complaint, it would be more for the resort to provide Turkey or Chicken options for Breakfast for some individuals that can’t eat Pork. Concierge service with Lissette was AMAZING!! Jorge and Rafael pool side are AMAZING mixologists!! We had a wonderful experience and will return soon. ❤️
La Tosha, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect vacation
We had an amazing vacation. This hotel was perfect for our family. Everything was so easy. From booking, to scheduling transportation and activities, getting to the beach, lots of options for meals and room service, and so much fun for kiddos. We would definitely stay here again or at a different Melia hotel!
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overall the hotel was super clean, food was good, daycare for kids and water park was excellent. I had 2 minor issues on 2 different days within my stay and Julianna from Guest Service handle both issue fast, she was very diligent, knowledgeable, always with a smile on face and solve both issues right away. Highly appreciated her work and effort. She should be at the same level (get a promotion) Of the supervisor Pamela who was also very kind and diligent as well.
Juan, 2-night family trip
Verified Expedia guest review

4/10 Fair

Beware of fake reviews because I didn't. I never write reviews but I can't stay quiet after staying 6 nights here with my husband, mother in law and 2 babies. If you like good food, STAY FAR AWAY. First of all, Check in is at 3pm, which is fine but its too late for you to make a dinner reservation. They tell you to go to their "Tex Mex" sports bar to eat and then the buffet for dinner. The food is horrible. Any chain restaurant in the US is better than what they're serving here which is sad. The next day we went to go make reservations and they told us they had no more availability in any restaurant for the rest of our stay and our only option was to eat at the buffet where options were limited and the same everyday. We went and complained to guest services and they were able to get reservations for 4 nights. One of the nights was Korean BBQ which is just hibachi but on a grill. Our reservation was for 6:30 and we were sat with other guest waiting for the chef to come and start. We didn't get appetizers until 40 mins in, didn't get drinks until 50 mins and they didn't start cooking until 8pm. The restaurants food is just not 5 star quality like they're claiming to be. The food lacks flavor and creativity. Our hotel room lost power around 4 times and had to get maintenance to come and fix it. Our Ac all of sudden was stuck at 69 and couldn't be brought down any lower. A lot of the staff was rude and didn't seem happy to be there even with us tipping.
Verified Expedia guest review

10/10 Exceptional

Amanda, 4-night trip
Verified Expedia guest review

8/10 Very good

Verified Expedia guest review

6/10 Good

This resort is very elegant, clean and large with many pools. If you're a drinker, there was plenty of alcoholic beverages everywhere. Sadly, the snack bar is closed after midnight for the munchies after coming out of their sport bar; there's no disco. Unfortunately, I'm in a wheelchair and there were NO wheelchair accessible bathrooms on the lobby and no grab bars in my assined bathroom room. The beach's boardwalk was too short; therefore unable to get to the water. The staff was faily pleasant, with the exception from a male waitress at the Mangu Restaurant; then again, I would not recommend the restaurant in is entirely because the menu is limited and food is reheated; my husband is a Chef. There's no night life or activities within the hotel after 11pm, if you come to party, you might have to go out to Coco Bongo, the nearest disco. The hotel should have a bit more activities for ALL ages.
Ambar Altagracia, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The resort is beautiful and the rooms are lovely. The pool area and the kids' club are awesome! We had issues with some of the staff at check-in, but Oscar saved the day, so shout out to him! There were some outstanding and generous waiters in the buffet and by the pool! The biggest problem with this resort was the food and some of the service at the a la carte restaurants. The food was generally quite bad (and I'm really not picky at all-inclusive resorts) and many members of the waitstaff struggled with with English and would bring something different than what we asked for or not bring a meal that was ordered. I don't expect every member of the staff to have a great grasp of English, but if you are working with primarily American and Canadian clientele and are expected to converse with the visitors, a solid grasp should be expected.
Marisa, 6-night family trip
Verified Expedia guest review

4/10 Fair

Overall the staff were not friendly and accommodations were not as expected. Not only did we not get our upgrade, but they tried to downgrade our room! And on the last day they locked us out of our room. Terrible way to end the stay.
Babak, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jordan, 7-night trip
Verified Expedia guest review

6/10 Good

The check in service is really slow. The restaurant reservation is not only slow but also with limited choices. Timing slots for dinner reservations are very limited as well.
Xuemei, 4-night family trip
Verified Expedia guest review

6/10 Good

james, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and the staff was amazing! I would definitely plan to visit this property again.
Rose Marie, 4-night family trip
Verified Expedia guest review

6/10 Good

Food was decent but I was impressed with the cocktail program. I do wish though that they had different themes for cocktails at each bar but they were all the same. Overall the staff was solid but a few members were exceptional. The rooms were top notch. The only negative was the concierge which it seems you pay a premium for. The first day our concierge seemed very attentive taking notes and the second day she sent us the itinerary in the morning. After that she was MIA, unable to answer simple request, her “phone died” and when we asked in the morning to know our dinner reservation times we weren’t notified of them 5 minutes prior to the actual reservation while we were still in bathing suits. The remainder of our trip we just asked the front desk if we needed anything and set up our own dinners, transfers ect. They be better off not offering “concierge”. Overall I would definitely consider going back.
Garth, 4-night family trip
Verified Expedia guest review

2/10 Poor

Stayed here as a family of 6 with two rooms booked, and I would not recommend the resort to anyone. There are better “5-star” resorts. Pros: -Master suite rooms are spacious with good views. -Lobby, buffet and overall aesthetics of the resort are beautiful. Cons: -Resort did not accommodate our request for our room to be next to each other, despite communication they would. -Service is hit or miss. No towels left after supposedly the room was cleaned, I mean seriously not a single towel for us to use. Despite tipping. Had to constantly call down to guest services. -Most staff is miserable to be working there, except a few working in the buffet area. If you ask for help they look annoyed and at times rude. -The seating around the resort is filthy. -Not a beach front property, which is fine, there is a shuttle but you’ll have to wait. At times staff is standing around and there’s a buggy to take you but they ignore you. -Vendors are roaming the beach, but they also walk right upto your lounge chairs, even when resting. Hotel staff does nothing, vendors are relentless. -Beach chairs are awful, broken and the area is dirty, no way it’s a 5 star experience. Also staff at the beach is sparse, so don’t expect help. The views are also obstructed with the lifeguard and cabanas. -Worst service at the water park restaurant. Def people working there hate their jobs. -Food mediocre overall, and hard to find food when the buffet is closed. Overall the resort looks like a 5-star but beha
Asif, 5-night family trip
Verified Expedia guest review

2/10 Poor

worst hotel ever
it was the worst stay we’ve ever had at any hotel in our life. from the moment of check-in the most unfriendly aggressive staff at the front desk and the worst guest services. nothing was right. we were traumatized by the experience and would never tell anyone to even consider booking there. we are filing a complaint with the management.
Steven, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The suite and resort decor was second to none. Very top shelf for a family type resort. The buffet assortment and layout was even top shelf (and 7 restaurants). Lastly, the staff was very friendly and resourceful. Appreciated the accommodations they provide (a room for showering and changing) for travelers with later flights. Will definitely recommend and return here.
Trong, 5-night trip
Verified Expedia guest review

8/10 Very good

Food
Ramesh, 6-night family trip
Verified Expedia guest review

6/10 Good

Norma, 4-night trip
Verified Expedia guest review

6/10 Good

-spent Christmas with kids lots of activities for them in this aspect probably one of the best resorts in punta cana and I have been coming since 2002 -nothing special about restaurants pretty much buffet food in different setting maybe one or two different things in menu -buffet was good with lots of variety -all menus are with QR and the internet is terrible and getting a menu is hit or miss no paper menus -service from staff was good and they really tried to help however they are limited by things out of there control im fluent in Spanish so I would hear there frustration with upper management. - place is clean and beds are good - not that it matters much I thought it’s was pretty funny but the crew painting the facility is terrible paint drops everywhere I mean everything from landscape to floor full of drops 😂 -not my first all inclusive so I understand how the tipping game works and I tipped every meal a five goes a long way other families we met where new to this complain about service but once I told them they saw the difference so for those going not expecting to give something every meal don’t expect anything amazing accept this reality AT ALL RESORTS PRETTY MUCH staff makes less than $200 a month put that into perspective -kids water park is really nice the only downside is you can’t get near any cabana or a hedge the mosquitoes will eat you up and this was in December I can’t imagine in the summer I mean bad I’m sure some bug spray will work.
LUIS, 5-night family trip
Verified Expedia guest review

8/10 Very good

Staff would never respond. Many things didn’t work in our room when we checked in that we had to fix: phone, TV, hot tub, leaking toilet roof, and insufficient sofa bed. Dinner reservations are hard to get. Once we got everything fixed, the salary was comfortable. We just felt like general contractors getting things fixed.
Arun, 5-night family trip
Verified Expedia guest review