We picked this hotel based on location and the many mentions of the helpful staff. The staff is amazing and Danielle at the front desk helped us arrange our lodging in Lucerne, provided detailed info about the train options to Colmar, Lucerne, and then Paris.
The location proved as a great “home base” for our day trips. The 16 tram is right outside the front door, the “local” side of the train station is walking distance. For our trip to Paris we took a different tram to the front side of the train station where trains to Paris left from. You could walk through the back/local side but we had large luggage.
The rooms were clean and bright, left luggage was easy to arrange, there are lots of dining options nearby, the TV had English options, there is a hairdryer supplied, and the beds were comfortable.
The hotel is fine but it is the knowledgeable, kind staff that makes this hotel shine!
We look forward to returning!