6/10
I used to stay at Citadines in Japan and Singapore which were great experiences. I was expecting similar level of service. Unfortunately it turned out that this one is not as good as expected.
1. The property was not in very good condition. The revocation was very basic.
2. The amenities were very basic. For instancec there is not even hand wash liquid.
3. The service was very basic. There is no automatic daily room cleaning except Tuesday and Thursday. I had to request before 10am if I need a room cleaning. As a result, the amenities were not refilled automatically.
4. On Day 2 (Tuesday) at 8am, I was woke up by a cleaner when I was still in my dream. I feel the cleaner wanted to get his job done without considering the guest. When I complained this to the front desk, I it wasn't taken seriously.
Overall it was not a satisfactory stay and I will not book this hotel again.
Tao
5-night business trip