8/10 Very good
Adetunji
Dec 6, 2025Location was central to most places. The apartment lacked some basic amenities like electric kettle and blender. Overall it’s great place to stay.
Entire apartment
Westerly
Apartment with outdoor pool, near American Airlines Center
Choose dates to view prices
Westerly features a rooftop terrace and puts you just a 5-minute drive from Kay Bailey Hutchison Convention Center and American Airlines Center. You can get a workout in at the fitness center or take a dip in the outdoor pool. Washers/dryers, Smart TVs, and free WiFi are offered in all apartments.
7.2
Good
Popular amenities
- Pool
- Laundry facilities
- Parking available
- Free WiFi
- Gym
- Non-smoking
Main amenities (7)
- 331 smoke-free apartments
- Outdoor pool
- Rooftop terrace
- Fitness center
- Self parking
- Gas grills
- TV in a common area
Feel at home (6)
- Washer/dryer
- Coffee/tea maker
- Elevator
- Digital TV service
- Gas grill(s)
- Self parking (surcharge)
Room options
Check availability for these dates
Showing 3 of 3 rooms
Apartment, 1 Bedroom, Non Smoking
- 63 sq m
- 1 bedroom
- Sleeps 3
- 1 Queen Bed
Suite, 1 Bedroom, Non Smoking
- 66 sq m
- 1 bedroom
- Sleeps 3
- 1 Queen Bed
Apartment, 2 Bedrooms, Non Smoking
- 102 sq m
- 2 bedrooms
- Sleeps 5
- 2 Queen Beds
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About the area
411 W Commerce St, Dallas, TX, 75208
What's nearby
- Trinity River - 12 min walk - 1.0 km
- Reunion Tower - 4 min drive - 2.6 km
- Dealey Plaza - 4 min drive - 3.0 km
- The Sixth Floor Museum at Dealey Plaza - 4 min drive - 3.0 km
- Dallas County Courthouse - 4 min drive - 3.0 km
Getting around
- Love Field Airport (DAL) - 20 min drive
- Dallas-Fort Worth Intl. Airport (DFW) - 25 min drive
- Dallas Medical-Market Center Station - 9 min drive
- West Irving Station - 19 min drive
- Dallas Union Station - 29 min walk
- Beckley Stop - 28 min walk
- West End Station - 29 min walk
- Greenbriar Tram Stop - 30 min walk
Restaurants
- Winsome Prime - 20 min walk
- The Manhattan Project Beer Company - 4 min walk
- Trinity Groves - 17 min walk
- Soirée Coffee Bar - 17 min walk
- Inclusion Coffee - 10 min walk
About this property
Westerly
- Westerly features a rooftop terrace and puts you just a 5-minute drive from Kay Bailey Hutchison Convention Center and American Airlines Center. You can get a workout in at the fitness center or take a dip in the outdoor pool. Washers/dryers, Smart TVs, and free WiFi are offered in all apartments.
At a glance
Property size
- 331 apartments
Arriving/Leaving
- Check-in start time: 4:00 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is 11:00 AM
Special check-in instructions
- There is no front desk at this property
- Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
- Prior to arrival, you must complete online registration via a secure link
- You will be asked to provide the property with a copy of your government-issued photo ID after booking
- A virtual front desk provides assistance to guests
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
- Covered onsite self parking (USD 7 per day)
- Free offsite parking within 20 ft
- Street parking available
Other information
- Smoke-free property
Property amenities
Pool/Spa
- Outdoor pool
Internet
- Free WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices)
Parking and transportation
- Covered self parking on site (USD 7 per day)
- Free offsite parking within 20 ft
- Street parking available
Food and drink
- Toaster
- Coffee/tea maker
Entertainment
- 40-inch Smart TV with digital service
- TV in a common area
Outdoor areas
- Rooftop terrace
- Gas grill
- Outdoor furniture
- Firepit
Laundry
- Washer/dryer
Work spaces
- Coworking space
Comfort
- Ceiling fan
Pets
- No pets allowed
Suitability/Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Elevator door width (inches): 59
- Wheelchair accessible (with limits)
- Smoke-free property
Services and conveniences
- Iron/ironing board
- Virtual front desk
Location highlights
- In the city center
Things to do
- Fitness center
Safety features
- Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
- Smoke detector installed (host has indicated there is a smoke detector on the property)
General
- 331 rooms
Fees & policies
Parking
- Covered self parking costs USD 7 per day
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 9:00 PM
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has indicated there is a carbon monoxide detector on the property.
Host has indicated there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Property Registration Number 363894853
Also known as
Westerly Dallas
Westerly Apartment
Westerly Apartment Dallas
Frequently asked questions
Is there a pool at Westerly?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Westerly?
Sorry, pets aren't allowed.
Is parking offered on site at Westerly?
Yes. Self parking costs USD 7 per day.
What are the check-in and check-out times at Westerly?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at Westerly and nearby?
Westerly has an outdoor pool and a fitness center.
What's the area around Westerly like?
Westerly is in West Dallas, a short 15-minute walk from Trinity River.
Have a question?
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Westerly Reviews
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
7.4
Amenities
7.8
Property conditions & facilities
10/10 Exceptional
Bradley
May 19, 2025I had a fantastic stay at Westerly! Communication surrounding the check in was flawless and it was nice to have a convenient parking option on-site. The rooms were very comfortable and are just as advertised in the photos. Would very much recommend to any family/friends travelling to the Dallas area.
10/10 Exceptional
Bradley
Mar 19, 2025Had a really great stay! The check in process was very easy and all messages from the host made everything a breeze. The unit was very clean and quite spacious. Very easy to get to a number of nearby bars/restaurants/attractions. Would highly reccommend.
8/10 Very good
Rodney J Walters
Jul 18, 2025Check in instructions a bit confusing but I managed. Room was nice. Beds comfortable. Balcony had a bees nest/hive so we didn't get to enjoy the view. Would stay again though.
8/10 Very good
Keisha LaShawn
Nov 3, 2025The kitchen is newly updated and very beautiful. Full size refrigerator and stove if you decide to cook. Cute, nicely but basically decorated. Grateful for access to the pool and the gym. The bedroom could benefit from having a TV in the room. The bathroom could benefit to have a trash can. The bathroom is furnished with shampoo, conditioner and body wash. Registering the car was a bit confusing but we figured it out. Customer service was great whenever I called or messaged them. The bed was comfortable. The building was quiet. No rowdy neighbors. I would recommend.
6/10 Good
Amanda
Jun 23, 2025Check-in was rocky. Called company for guidance and was given false information. Carrying luggage was a very long walk from vehicle to apt due to being told we had to unload from lobby. Then got locked out of room and had to call back to have locks reset. Garage parking was nice but the daily registration is ridiculous. Missed registration by 30 min due to a nap and vehicle was towed away. Which then had to be retrieved in the middle of the night from a very sketchy area and was very costly. Tow also destroyed a tire that then had to be replaced. $600 nap made us rethink staying again. Trash valet made horrible messes that they didn't clean up and the lobby was being remodeled/cleaned shutting down front elevator. Pool was beautiful but freezing due to sun never hitting it. The apartment itself was wonderful and comfortable. Beds were outstanding. Towels were still wet at check-in
6/10 Good
Britney
May 20, 2025Graduation Trip
I rented 2- 2 bedrooms Pros: Location, unit was beautiful outside the issues. Amenities
Cons: Parking because you have to register every single day or you will get towed. They should provide a parking pass for the actual unit. One of the rooms had bugs, sprinkler in bathroom was dripping water, one of the bathroom light were extremely dim going out. The elevator on the second floor does not work which I asked prior and was told yes (Elevator to take you to amenities). Car got towed because of parking and cost almost $200 for them holding it less than 3 hours. As a guest who’s on vacay you shouldn’t have to worry about your car. The nozzles on the bottles for soap in the units don't work. No cleaning supplies for guest staying longer than 3-4 days. The sofa is not a pullout and can fit a child comfortably not an adult. Only 1 TV in the 2 bedroom unit that houses up to 5 people.
10/10 Exceptional
Ceecee
Jan 20, 2026Great stay!!
10/10 Exceptional
Amanda
Jul 1, 2025Great Stay!
Easy stay and great accommodations. Would definitely stay here again!
10/10 Exceptional
Gloria
May 6, 2025So clean and nice, would recommend and so close to downtown!
10/10 Exceptional
Takeisha
Apr 20, 2025We enjoyed ourselves felt like we were at home ❤️
6/10 Good
Jotara
Jan 20, 2026The stay was only ok. They need new sheets, they’re all stained, the thermostat kept going out and I had to call three times in order for someone to come out the second time, and the location is a lil stechy
10/10 Exceptional
Matthew
Apr 17, 2025Fantastic
2/10 Poor
benjamin
Jan 30, 2026This place has no business on Hotels.com. Check in is the most ridiculous you've ever had. Building is totally disgusting, there was urine in the elevator and everybody's trash was in the hallway. The room was far more depressing than the photos make them out to be. Check google reviews on this place before you book.The building is well known for bedbugs. We left immediately and was given no refund from the Westerly or hotels.com. Very disappointing!
6/10 Good
Victor
Oct 26, 2025The whole stay was great.
I just want to point out three points of improvement:
- The check in time which was 4pm while the initial shared communication was 3pm.
- While checking out, the access code to the suite locked you out automatically even if you still have time to check out. I had to call for assistance, which led to extra costs unplanned.
- The wifi network mentioned at the origin was not existing, so i had to share the list of available networks.
6/10 Good
Mohamed
Oct 19, 2025Our stay was satisfactory overall, but the condo itself was quite average. It lacked some basic essentials such as large bowls to mix for salad or pancakes, salt, pepper, sugar, tea, and extra towels, which would have made the stay more comfortable. The hallway carpet is very dirty with stains. Also the elevator was not working at one point and no clear exit or posted directions to the stairs was given. With a few small improvements in amenities, it could be a much better experience
8/10 Very good
William
Jul 4, 2025Good choice for a good price
The apartment met expectations. It’s a comfortable place that’s well equipped and has a stylish contemporary design. I chose it for its full kitchen and location close to downtown and both were pleasing. Cold air conditioning was great with outside temperatures in the 90s. It’s a seventh floor unit so has a nice view from every room through large windows allowing for light and bright spaces. Street noise was somewhat present, mostly noticeable in the mornings , but not disruptive for me. I did not get a chance to use the amenities such as pool and gym, but they looked nice. I would stay here again if back in Dallas.
6/10 Good
Tiffany Ryder
Jun 30, 2025There is a jail about 1mile up the road. Didn’t even notice but good info to know.
The outside balcony was not usable due to active bee nest. Property management did offer to move complex but was not good for our needs. Did not offer any money off stay for being inconvenience and lack of usable space which is the reason for the low stars.
The lobby was nice and pool was cool. Parking horrible. No remote to use garage.
2/10 Poor
Victoria
Mar 2, 2025Do not stay here.
Couldn’t find parking tag or fob, no note on where it would be, no instruction on how to get to the suite (two buildings) it’s a maze, got locked out of quite for no apparent reason other than the code wasn’t working, called for assistance and they remotely unlocked. 0/10.
Elevator broke on us, called emergency twice. They never got signs on them until my second complaint.
4/10 Fair
Kimberly
Jun 9, 2025-SAFETY CONCERNS: This property is located in a very sketchy neighborhood. I advise contacting Dallas Police Dept for a full list of reported crimes non-violent and violent for this area.
-LIMITED ACCESSIBILY: There are very limited ways to access the building due to locks that are visible.
-INEFFECTIVE COMMUNICATION The communication was extremely inconsistent after securing the reservation. There were no specific instructions on which elevators to use. Which is poses an inconvenience as many of the ways to enter the building are locked.
-An example of the poor written communication is when the property sent parking instructions- they did not include the link in the email. This posed an inconvenience and vulnerability for the guest. As a courtesy it would have been great to have the link each email. Expecting the guest to dig through the various emails is not welcoming.
-SLOW RESPONSE TIMES: The elevator was out of order the morning I checked out. The office was not yet open. I walked half of the building to find an entrance. Again many of the entrances are secured with huge locks due to the activity in the area.
-I have called and emailed the property since my stay. They continued to ask for times to speak with me and it took them 9 days to do so.
2/10 Poor
Sherinda
Jun 18, 2025 The worst experience I have had with a rental property ever!! Started out terrible when while at the front door of the property,KAISER said I didn’t get a code for entry of the unit was because I didn’t call an let them know I uploaded my documents?. Parking was extremely frustrating, difficult and confusing. I reached out several times to get clarity. I was told by ARIAL M. I would be compensated for the first night because of the complications. Two of the 3 elevators were not working. Transients were in the trash in the back entrance of parking. Upon leaving,my rental vehicle was towed allegedly at 8:36 am according to the tow receipt which was not true because I went to the vehicle at approximately 8:25 to head to the airport and called the property to report the vehicle missing at 8:34am causing my daughter and I to miss our flight home. Check out is listed as 11:00 and someone tried to enter the unit at 10:40. I had to pay $340 to get another flight home, missed an important Doctor appointment and had to make arrangements for someone to pick up my son. All because this property illegally towed my rental vehicle. Telling the entire truth, I will admit the property did immediately reimburse for the tow. However that was all that was done to compensate this rental property trip nightmare. I have asked that this property be removed so that no one else would ever experience what my daughter and I went through. Probably will not happen so please,please, please be advised!!
6/10 Good
Kee
Dec 12, 202510/10 Exceptional
Ernestine
Nov 11, 20258/10 Very good
Miriam
Sep 29, 2025Keep exploring
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