Hotel in Rehovot – Israel, was extremely disappointing.
We had booked a Superior room and got a club room, you have charged for a Superior room.
When we got the right room after a few days, the staff took it as an insult.
The room had not been cleaned before we came in.
Dirty bed linen with blood stains on it, Dirty floors with old dust in the corners and on lamps, Old chewing gum on the bedside lamp (have photos of everything)
The floor was not washed for a whole week, no new bed linen for a week.
When we complained, we were treated extra badly, had our personal towel stolen from home, the staff pretended they did not understand our request in Hebrew and English, they would not call a taxi, did not want to tell that there was a rest room with free drinks and food for hotel guests, spa and fitness centers.
It ruined the fun at the family wedding in Israel, we left home 3 days early.
- We don't want to come to Israel anymore.
- Stay far away from this Hotel.