4/10 Fair
6 Nov 2024
For starters they call themselves a HOTEL, they are not a hotel at all. There is no one attending the lobby, no restaurant, no breakfast offered and so on. We spent there 14 nights, they never changed our bedding. They came 3 times in 14 nights to bring us some cheap towels and do a partial clean up with a vacuum cleaner. The day of arrival we had to wait for several hours for someone to come to the office to enable us to register our fingerprint to have access to the front door, we had to use our fingerprint to enter and to LEAVE the building, many times we had to try the finger 4 or 5 times before it worked, very annoying. Lastly the last day they cancelled our fingerprint at 10.30 AM, I went to the office and I asked for couple additional hours to check out, not only they denied it, they made me pay for a full extra day for late check out, I paid for the extra night in cash and I asked for a receipt and they refused to give me my receipt. The alleged manager a guy called JUAN, was very unhelpful and did not cooperate at all. I will never come back to this building even thought the lady at the office was somewhat nice and tried to help, but everything that I asked she had to text the management and management always came back with a negative answer. I guess she communicated with this guy Juan......
DANIEL
DANIEL, 15-night family trip
Verified Hotels.com guest review
