Residence Inn by Marriott West Palm Beach

The front desk receptionist didn't seem like she enjoyed her job enough to want to be there and help customers. She was very short with her answers and came off with a little bit of attitude. The pool was accessible (really small) with limited hours and the hot tub was not available at all (not sure if it was broken or just not wanting it to be used). The beds could use an upgrade, not as soft and pleasant as I expected for a Residence Inn. One of the beds made you sink down in the middle to where your feet were higher than your head. The couch was squeaky and uncomfortable. The cushions didn't seem to have enough left in them. The decorative pillows could use a wash. Definitely needs upgrading. The tv's also need to be upgraded. The living room tv would go from a dark contrast to a light contrast and back again every few minutes or so. I adjusted the settings and it didn't make a difference. It was terrible trying to watch anything on it. As for the tv's in the rooms, it would continually have a blur or static every 30 seconds or so. It was extremely annoying. The hairdryer had some kind of gel substances or some sticky residue on it. Disgusting. Had to wash my hands and clean that off with a washcloth. The drawers were dirty as well. The entrance to the side of the building (parked in the back) would allow you to exit but you were unable to re-enter with your room key. Which makes you have to walk around to the front of the hotel in order to get back in.

The over night shift when I checked in on Jan 29 were really rude and did not know what they were doing. Did not attach my bonvoy number to my reservation nor did they want to price match a rate I found online. Never have I had that issue before at that location. I spoke with Amanda Sunday morning before check out and she made things better as always.

The hotel could use some refurbishing, but it was clean. We had a 2-bdrm suite and it was very spacious. It had everything we needed and the beds were comfortable. One day I took a shower later in the morning (about 11:00 a.m.) and there was no hot water. The pool was clean, but too chilly for me to use. I was hoping to use the hot tub, but it was dirty and looked like it was closed. There were yellow signs around it. The complimentary breakfast was generous even though it was a bagged, to-go breakfast for COVID safety. Every morning it was the same thing (a bagel, cream cheese, butter, yogurt, and OJ). A little variety would’ve been nice. I am willing to stay there again for the spacious room, cost, and convenient location.

The location was near several places we wanted to visit.

Very nice and quiet

Extremely clean! Nice staff

I booked this stay because I had stayed there befor and liked the service and the facility then, however I stayed there this time because I needed to do some work on the property we own. The price we payed through Hotels.Com was very reasonable, but up checking out my wife was told that we had to pay a parking fee of $10 per night. We explained that this price should have been included in our booking price or upon checking in, not checking. Even though the place was nice, I DO NOT like hidden fees and will do my homework next time.

The ice maker had tape on it and the top off the refrigerator was dusty and whenever you’re taking a shower or the tub fills up with water and there was hair already on the wall in the shower extremely unsanitary

No a/c the entire stay!! Poor service!