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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Pan Pacific Hanoi, Hanoi

5-star5 stars
Great for familiesThis property has good facilities for families.
1 Thanh Nien Road, Ba Dinh District, Hanoi, Vietnam

Luxury hotel with spa, near Hanoi Old City Gate
  • Free WiFi and free parking
  • Collect nightsYou can collect™ Rewards nights here
Bar is awesome
Fantastic service
Tasty breakfast

Pan Pacific Hanoi, Hanoi

from $125 CAD
  • Deluxe Room, 1 King Bed
  • Studio Suite, 1 King Bed
  • Premier Room Lake View, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Room, 2 Single Beds
  • Pacific Club, 2 Single Beds
  • Premier Suite
  • Executive Suite

What’s around Pan Pacific Hanoi, Hanoi


  • In Ba Dinh
  • Hanoi Old City Gate - 27 min walk
  • Hoan Kiem Lake - 34 min walk
  • Ho Chi Minh Mausoleum - 21 min walk
  • Dong Xuan Market - 24 min walk
  • Imperial Citadel of Thang Long - 25 min walk
  • Hanoi War Museum - 30 min walk
  • Thang Long Water Puppet Theatre - 36 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Hanoi Railway Station - 4 min drive
  • Hanoi Gia Lam Station - 6 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 273 rooms
  • This hotel is arranged over 20 floors

Check-in and check-out

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free valet parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 13143
  • Conference space size (meters) - 1221
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Number of buildings/towers - 1
  • Year Built - 1998
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.


Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Pan Pacific Hanoi, Hanoi’s small print

Also known as

  • Pan Pacific Hanoi Hotel
  • Pan Pacific Hanoi Hanoi
  • Pan Pacific Hanoi Hotel Hanoi
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 50.0 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.8 From 370 reviews

Exceptional 10.0
Loving Hanoi
Fantastic service. I left my cell phone in a grab car, staff contacted company and was able to track my phone back and have it returned to me. Hotel is very nice hotel in good location and breakfast buffet is fantastic.
James, ca3 night romance trip
Very Good 8.0
Excellent Choice
The hotel was in a very good location for exploring Old Hanoi. The breakfast buffet was Wonderful and worth it. The staff was courteous and friendly. I would definitely come back to this hotel.
oscar, ca2 night family trip
Exceptional 10.0
Excellent value for the money. Spacious room, friendly staff, great breakfast, not the best area but quite safe with lots of transportation was available at an outrageously low price.
Allan, caRomance trip
Exceptional 10.0
Loan at customer service is very nice and helpful! Actually we were upgraded to a suite with beautiful view Can not find better deal ! Thank you Loan and hope one day we will come back.
Thi lan anh, ca2 night family trip
Poor 2.0
Bad experience at this hotel!!! Won’t come back ag
My family (my brother and grandpa) went and stayed in the hotel for 4 nights and the room key didn’t work ever single time.. so my brother has to go down to the lobby and get his room key activated every time he left the room. The front desk is being kind and polite but the inconvenience that caused is not acceptable. Secondly the hot water was doing fine for the first night of their stay, but then the following nights the shower water went from hot to lukewarm to almost just body temperature.. this is not tolerable as the weather is cold out there and all they want is a relaxing shower. Again my brother reported to the front desk and they sent in maintenance team to fix it but still nothing solves. Last but not least, the hot water kettle the hotel provided got short circuited and jumped off a few times when my grandfather is trying to make hot water, and it’s so bad and the kettle finally quit and the room is full of smelly smoke. And the hotel people provided another kettle but the outlet already went off.... and it’s actually very terrifying to use the kettle in the room again . Anyways, this is a very disappointing experience. I’ve been looking for a reliable and good environment for my family to stay and all they get are dramas after dramas.
Mei, us1 night family trip

Pan Pacific Hanoi, Hanoi

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