InterContinental Hanoi Westlake, an IHG Hotel

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Outdoor pool
Outdoor pool
Pool
Balcony

Overview of InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property
Lakefront hotel in Tay Ho with 3 restaurants and 3 bars/lounges

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $150
Price available on 08/20/2022
Map
5 Tu Hoa, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Tay Ho
  • Hanoi Old City Gate - 12 min drive
  • Hoan Kiem Lake - 15 min drive
  • St. Joseph's Cathedral - 18 min drive
  • Hanoi Opera House - 17 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 30 min drive
  • Hanoi Long Bien Station - 9 min drive
  • Hanoi Van Dien Station - 13 min drive
  • Hanoi Railway Station - 15 min drive
  • Airport shuttle (surcharge)

About this property

InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel offers an airport shuttle (available 24 hours) for USD 88 per vehicle one-way. Guests can indulge in massages, and Cafe Du Lac, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a poolside bar, and a 24-hour health club. Fellow travelers like the helpful staff and restaurant.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 318 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - noon
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool

What to do

  • Free use of nearby fitness center

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • Spa services
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • LCD television
  • Premium TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.
Saigon - This restaurant specializes in Asian cuisine and serves dinner only.
Onsite venue #4 - cocktail bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 25 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 45.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

This place needs a bit more colour
I have no complaint about this place. But I would suggest it have more colour in the design, such as wall, tiles, proof tiles to make it look more beautiful. It looks just white and beige and boring.
THU TRAM, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing time in Hanoi
The hotel staff were amazing. By far the best guest experience. The hotel itself was beautiful and situated right on the lake. The room was cooled and waiting for our arrival and was perfect (good size, well appointed, comfortable, great view). The breakfast was phenomenal and again the staff and service were the best. Definitely stay here if you get the chance.
Clay, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kim, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Robert James Weiks, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

4/10 Fair

Unsatisfactory
Disappointed how run down this once a 5 star hotel was. During this covid time guests were mainly local Vietnamese with loud manners using health clubs as well as room next door.
Justine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Hotel destination for business or pleasure
Beautifully located and designed hotel with fine views over West Lake from every room. High standard, quick and efficient, from front office/reception to restaurants and room service. All staff are friendly, courteous, attentive and efficient. Nothing is too much trouble and one is always left with the impression that great pleasure is taken in providing a kind and efficient standard of service. There are so many public areas in the hotel where one can relax and be comfortable. A special feature which I liked was the Business Club/ Lounge with areas for working and reading or relaxation with a large restaurant area where breakfast can be taken if you do not wish to go to the main coffee shop, as well as evening cocktails and light refreshments. Altogether a delightful two day stay in a comfortable ambience and relaxing atmosphere.
2-night trip
Verified Hotels.com guest review

8/10 Very good

I stayed in an over water room, which in itself was really quite nice. It was a bit of a walk from the main building and up several stairs so, keep that in mind when booking. The balcony overlooked the lake and was directly across from the driving range, which is a great design feature, but the lake is terribly polluted so all you see brown water with nets in for the driving range. The smog hanging over all of Hanoi also prevented you from seeing much of the lake, anyway. The room decor is nice but is old and in need of refreshing. The bathroom has a lovely huge soaker tub but the fixtures have lime buildup on them, so, while running a bath, the water was spraying out from the faucet and went all over the floor. The towels are thick and amazing. The walls are thin so you can hear everything from the next room. I ate at 2 of the restaurants during my stay and the food is delicious but expensive, but the hotel is close enough to many restaurants where you can find every type of food if you want to pay cheaper prices. The staff are amazing and accommodating and most speak very good english.
6-night business trip
Verified Expedia guest review

10/10 Exceptional

Trang, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is located in a lake which makes it charming and unique. Staff are friendly and helpful. The breakfast buffet is good. We’d stay here again!
3-night family trip
Verified Expedia guest review