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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Pan Pacific Hanoi, Hanoi

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
1 Thanh Nien Road, Ba Dinh District, Hanoi, Vietnam

Luxury hotel with spa, near Ho Chi Minh Mausoleum
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Bar
Bar is awesome
Breakfast
Tasty breakfast
Comfort
More comfort would be nice

Pan Pacific Hanoi, Hanoi

from $119 CAD
  • Deluxe Room, 1 King Bed
  • Studio Suite, 1 King Bed
  • Premier Room Lake View, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Room, 2 Single Beds
  • Pacific Club, 2 Single Beds
  • Premier Suite
  • Executive Suite

What’s around Pan Pacific Hanoi, Hanoi

Landmarks

  • In Ba Dinh
  • Ho Chi Minh Mausoleum - 21 min walk
  • Hanoi Old City Gate - 27 min walk
  • Hoan Kiem Lake - 34 min walk
  • Thang Long Water Puppet Theatre - 36 min walk
  • Dong Xuan Market - 24 min walk
  • One Pillar Pagoda - 24 min walk
  • Imperial Citadel of Thang Long - 25 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 20 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Hanoi Railway Station - 4 min drive
  • Hanoi Gia Lam Station - 6 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 273 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 13143
  • Conference space size (meters) - 1221
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1998
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Pan Pacific Hanoi, Hanoi’s small print

Also known as

  • Pan Pacific Hanoi Hotel
  • Pan Pacific Hanoi Hanoi
  • Pan Pacific Hanoi Hotel Hanoi
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 50.0 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pan Pacific Hanoi, Hanoi

  • Does Pan Pacific Hanoi offer free cancellation for a full refund?
    Yes, Pan Pacific Hanoi does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Pan Pacific Hanoi?
    Yes, there's free self and valet parking.
  • Is there a pool at Pan Pacific Hanoi?
    Yes, there's an indoor pool.
  • Are pets allowed at Pan Pacific Hanoi?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Pan Pacific Hanoi?
    You can check in starting at 2 PM. Check-out time is noon.
  • Are there restaurants at or near Pan Pacific Hanoi?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by Pan Pacific Hanoi?
    Yes, an airport shuttle is available. The charge is USD 75 per vehicle one way.

Recent reviews

Superb 9.0 From 352 reviews

Exceptional 10.0
Loving Hanoi
Fantastic service. I left my cell phone in a grab car, staff contacted company and was able to track my phone back and have it returned to me. Hotel is very nice hotel in good location and breakfast buffet is fantastic.
James, ca3 night romance trip
Very Good 8.0
Excellent Choice
The hotel was in a very good location for exploring Old Hanoi. The breakfast buffet was Wonderful and worth it. The staff was courteous and friendly. I would definitely come back to this hotel.
oscar, ca2 night family trip
Exceptional 10.0
Excellent value for the money. Spacious room, friendly staff, great breakfast, not the best area but quite safe with lots of transportation was available at an outrageously low price.
Allan, caRomance trip
Exceptional 10.0
Loan at customer service is very nice and helpful! Actually we were upgraded to a suite with beautiful view Can not find better deal ! Thank you Loan and hope one day we will come back.
Thi lan anh, ca2 night family trip
Very Good 8.0
No flavour
Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention
Philippe, us1 night trip
Exceptional 10.0
Excellent !
Mao Shung, tw1 night business trip
Poor 2.0
Bad experience at this hotel!!! Won’t come back ag
My family (my brother and grandpa) went and stayed in the hotel for 4 nights and the room key didn’t work ever single time.. so my brother has to go down to the lobby and get his room key activated every time he left the room. The front desk is being kind and polite but the inconvenience that caused is not acceptable. Secondly the hot water was doing fine for the first night of their stay, but then the following nights the shower water went from hot to lukewarm to almost just body temperature.. this is not tolerable as the weather is cold out there and all they want is a relaxing shower. Again my brother reported to the front desk and they sent in maintenance team to fix it but still nothing solves. Last but not least, the hot water kettle the hotel provided got short circuited and jumped off a few times when my grandfather is trying to make hot water, and it’s so bad and the kettle finally quit and the room is full of smelly smoke. And the hotel people provided another kettle but the outlet already went off.... and it’s actually very terrifying to use the kettle in the room again . Anyways, this is a very disappointing experience. I’ve been looking for a reliable and good environment for my family to stay and all they get are dramas after dramas.
Mei, us1 night family trip
Exceptional 10.0
Very good , but pillow a bit soft .
LEE, us1 night trip
Exceptional 10.0
top notch
excellent overall
Harris, us1 night business trip
Exceptional 10.0
Great visit to Hanoi thanks to Pan Pacific
Great stay at a great hotel
Jerry De Courtney, jp1 night business trip

Pan Pacific Hanoi, Hanoi

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