Check in was very pleasant experience with the bonus of our room being available at 10am without extra charge. Room had all required facilities and was very clean. However, after an uncomfortable first night’s sleep due to temperature, discovered the relatively noisy air cooling conditioning was not working. Asked for attention the next morning, we were told that neither heating or cooling was working throughout the hotel - I asked why we were not told at check in. Tiny window opening helped but very noisy before 7am due to building work commencing outside our window. Small but niggly irritation was over 3 night stay, neither tea bags nor creamery/milk sachets topped up, even when promised by reception that they would be sent to our room. Bar staff/service excellent. Good location for sights and easy access to Metro system, with decent local bars and restaurants very close by.