I am not sure where to start, as there were many things that frustrated us during our stay at Canto del Sol.
My husband and I chose to stay at Canto del Sol because I had stayed at this same hotel for a month back in 2015. My experience at that time was very positive, so we decided to return.
First of all, the hotel building has not been updated since 2015. Everything looks old and run-down, but that was not the main problem.
The hotel was severely understaffed. We could not even get clean towels or toilet paper during the week of December 30 to January 3.
The restaurant lacked variety in its food offerings. For example, there was no cheese or bananas for breakfast! When we asked, we were told they only had what was available on the buffet.
On some days, the tide was high, so during our 16-day stay at the hotel, no chairs from the hotel were allowed on the beach! We had to rent chairs from vendors or stand and walk the entire day on the beach. When we asked security guards if we could take chairs from the hotel to the beach, we were told it was not possible. Meanwhile, all the other hotels had their chairs out on the beach. Guests at Canto del Sol had no such privilege and were left renting chairs from beach vendors. What a shame! During a trip to Las Ánimas Island, we noticed that even there—where the tide was higher—restaurants still provided chairs on the beach, occasionally allowing the water to touch them. Review to be continued... There is more...
