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All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Occidental at Xcaret Destination - All Inclusive, Xcaret

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's club (free)
  • Children's pool
  • Playground on site
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Xcaret, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Xplor Theme Park
  • Free full breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's club (free)
    • Children's pool
    • Playground on site
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I liked everything about this property staff was very friendlyMar. 12, 2020
  • Loved the Eco-environment. The animals were such a treat to see everyday. 99% of the…Mar. 11, 2020

Occidental at Xcaret Destination - All Inclusive, Xcaret

from $259 CAD
  • Royal Suite (Level)
  • Junior Studio Suite
  • Luxury Room (Royal Level)
  • Deluxe Room (Concierge)
  • Deluxe Room
  • Deluxe Room (Unlimited Xcaret Xperience)
  • Deluxe Room (Concierge, Unlimited Xcaret Xperience)
  • Junior Suite (Unlimited Xcaret Xperience)
  • Luxury Room (Level Unlimited Xcaret Xperience)
  • Royal Suite (Level Unlimited Xcaret Xperience)

What’s around Occidental at Xcaret Destination - All Inclusive, Xcaret

Landmarks

  • On the beach
  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 24 min walk
  • Quinta Avenida - 5.1 mi / 8.3 km
  • Playa del Carmen Main Beach - 5.2 mi / 8.4 km
  • Playa del Carmen Maritime Terminal - 5.2 mi / 8.4 km
  • Playacar Golf Club - 5.8 mi / 9.4 km
  • Mamitas Beach Club - 6.1 mi / 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

At a glance

Key facts

Size

  • 765 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 on site. PCR and Antigen screening are available for a surcharge. Guests should contact guest services upon arrival to schedule departure health screenings. The front desk can redirect guests to the right place to book test on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Free children's club (ages 12 and under)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free uncovered onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free full breakfast daily
  • 11 restaurants
  • 10 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Golfing nearby
  • Nightclub
  • Swim-up bar
  • Tennis on site
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children ages 12 years old and younger

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Steak House - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Ecotours on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Occidental at Xcaret Destination - All Inclusive, Xcaret’s small print

Also known as

  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Grand Xcaret
  • Occidental Grand
  • Occidental Xcaret Destination All Inclusive
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Occidental at Xcaret Destination - All Inclusive, Xcaret

  • Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
    Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Occidental at Xcaret Destination - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Occidental at Xcaret Destination - All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
  • Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
    Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Perché no (3.7 mi), El Gran Taco (4 mi), and Doña Aurelia (4.4 mi).
  • What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?
    Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes ecotours and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Occidental at Xcaret Destination - All Inclusive also has 10 bars and a nightclub, as well as a fitness center and a garden.

Recent reviews

Very Good 8.4 From 2,247 reviews

Good 6.0
The jungle that surrounds the hotel is beautiful. All the wild animals are so cool to see up close. The beach is nice to swim in. Great location to stay at if you want to go to the Xcaret park- easy to go back and forth so you can really see all of the park. Also really close to the other xcaret parks. We went to Xences which was a 5 min drive and Xplore also super close. We were disappointed in the dress code for the restaurants pants and closed toed shoes for men but women can wear anything. We had to go buy pants and shoes. Then when we tried to get into the restaurants it was always an hour wait even though there were empty tables. Wifi is not included and to buy wifi for the week you pay for each phone. We had tonnes of small ants in our room. Hotel was clean but dated and rooms are small. Pool was not overly clean and very hard to find chairs at because it was busy while the plus Members pools were empty. Also beach was hard to find chairs until after 2:00. Also had to pay for room service $5 US. Overall we have stayed at a few Mayan Riviera hotels and this was not our favorite however the local to the Xcaret parks made it work. We won't be returning however it was an enjoyable holiday.
ca7 night family trip
Very Good 8.0
We loved being close to Xcaret, with the included pass. The animals were fantastic, as well the grounds of the facility. Food 4/5 Beverages 4.5/5 Pools 5/5 Getting a king size bed cost us an additional $20 a night which we believe was a crock, as we had made the request 5 months earlier. Awesome Lagoon to swim in.
ca14 night romance trip
Exceptional 10.0
It is a private resort set in the jungle with tons of wildlife on the grounds including wild monkeys in the trees. The staff is super friendly and helpful. There is a great variety of food and excellent views of the ocean. This was our second time at this resort and we would definitely go back.
Loren, ca7 night trip with friends
Very Good 8.0
LIKES: - dinners were AMAZING (selection was slim but still was a 5star restaurant from Canada/USA. -3 minute walk to xcaret park! -got a deal on the XCaret bracelets and we went 3 times !! -excursions were diverse and awesome! -breakfast was pretty good too.. like a 7-8/10 (I’m a foodie so I rate harsh) -staff were incredibly friendly and happy to help all the time!! DISLIKES: -toilet did not work, all toilets in the area are bad with flushing -people trying to sell Occidental vacations for future -long bus ride from airport (1hour) -lunch was gross -small selection for dinners
Nic, ca7 night romance trip
Fair 4.0
This resort does have a handy location to the Xcaret eco park, but overall it is disappointing. The front desk is not very helpful at all, as they put us in the wrong rooms, then said they would move us on Sunday. Come Sunday the front desk knew nothing about this and they never moved us. We also did not get the extra items that we had purchased until 3 days after arrival, and then it was a small bottle of lousy tequila and 3 pieces of fruit- so don't bother with any upgrades. Then they behaved as if they had done us a big favour as opposed to giving us what we already purchased- I had to explain to them that in not providing this to us they were committing fraud. In addition, the food was okay at best and down right horrible at worst. If you like water you will enjoy the alcohol. We will definitely not be returning.
ca7 night family trip
Exceptional 10.0
The jungle scenery was spectacular. A group of monkeys came running down the hallway as we headed to our room and one grabbed my skirt and looked back at me like, aren’t you coming. It was the most special moment of our trip. We also got to see a mom carrying her baby
Liz, ca3 night romance trip
Good 6.0
Most of the staff extremely friendly. Cleanliness
Sergio, ca8 night romance trip
Exceptional 10.0
This hotel exceeded my expectations. This is my sixth visit to Mexico, and I have never stayed anywhere quite like this! Excellent food, excellent service! Totally quiet at night- we slept great every night. No partying, great for families. They even have a hawk handler to keep the birds away from the open air dining on the beach. I highly recommend this hotel! I will tell all my friends.
ca7 night family trip
Exceptional 10.0
I liked everything about the place, there is really nothing that I can complain about except for chair hogs, but that is every where you go
wanda, ca10 night trip with friends
Exceptional 10.0
Beautiful jungle environment. Although totally booked the place is so big it feels empty. The Xcaret Park being attached makes a big difference. Because of the close proximity, it feels like part of the property. The wildlife roaming free around the grounds also was a site to see. Especially the squirrel monkeys. I would recommend this resort.
ca10 night trip with friends

Occidental at Xcaret Destination - All Inclusive, Xcaret