Choose dates to view prices

Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
7 outdoor pools, sun loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive beachfront property with beach bar, near Xcaret Eco Theme Park

8.2/10 Very good

2,201 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is CA $287
Price available on 12/13/2022
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 1 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 12 min drive
  • Quinta Avenida - 17 min drive
  • Playa del Carmen Main Beach - 18 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Playacar Golf Club - 19 min drive
  • Mamitas Beach - 21 min drive
  • Tres Rios Ecopark - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km

Restaurants

  • Perché no - 8 min drive
  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • El Hongo - 9 min drive
  • Nativo - 9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

At Occidental at Xcaret Destination - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball, and beachside drinks, plus you'll be just steps from Xcaret Eco Theme Park. 7 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages. Le buffet, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale property include 10 bars/lounges, a nightclub, and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 765 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 10 restaurants
  • 10 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Snorkeling
  • Evening entertainment
  • Pool table
  • Foosball
  • Table tennis
  • Golfing nearby

Working away

  • Business center
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 7 outdoor pools
  • Shopping mall on site
  • Spa services
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Music library

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling
  • Mobile key entry

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 13 Dec 2022 start from CA $287, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Occidental at Xcaret Destination - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Occidental at Xcaret Destination - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?
Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes ecotours and volleyball. Enjoy a swim in one of the 7 outdoor swimming pools or use the all-inclusive property's other amenities, which include 10 bars and a nightclub. Occidental at Xcaret Destination - All Inclusive also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
Yes, there are 10 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Perché no (3.7 mi), El Gran Taco (3.9 mi), and Hot Casual Food (4.2 mi).
Does Occidental at Xcaret Destination - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Occidental at Xcaret Destination - All Inclusive like?
Occidental at Xcaret Destination - All Inclusive is a short 1-minute walk from Xcaret Eco Theme Park and 2 minutes' walk from Ferry to Cozumel. Travelers recommend the property for its quiet location.

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Jasmin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fun family trip
Second time at this resort, all around fun and amazing. So much to do and a lot of walking, although they do have teams for convenience.
tony, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Check in experience lacked hospitality. Laura receptionist was not very friendly, we had arrived at midnight and were tired. she kept one of my passports after checking in. No one called me to inform me. If it wasnt because I checked my important belongings next day. I called to check if they had it and no one answered. My building information receptionists called to check and they told her they were super busy to check. I had to go back twice. 24 hrs later, she was there and I asked her about it, she denied keeping it or forgetting to return it. But when she opened drawer to check, there it was. With a sticky note with room number on it. Also my kids/ teens went to breakfast 30 min before me and my husband. When we arrived, they were still waiting on milk they had ordered 20 minutes ago. They brought the milk as soon as they saw adults on the table. Another observation is that on a section of the pool, the waiters hang around the bar talking and joking and do not walk around to ask if they can help or offer drinks. The hotel is beautiful, so is the beach and jungle environment.
Marlene, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is amazing, beautiful, I love it. I want to come back and stay at least one week, there is a lot to see and enjoy. I highly recommend 100% this hotel. A+
Nestor, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Worst night this hotel
Worst. They don’t even give transportation for airport. They don’t accept any reservations because office is closed at 6pm. We came here holiday which didnt bring long pants they do not allow us to join restaurant. Dont stay here. It’s very old buidling and don’t have any good compliments anything. Elevator is located to far away from our room as well as hard to find elevator no one helped us.
Jongho, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Alejandra, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Caroline, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place!
Amazing resort! On all levels. Really enjoyed our stay and will definitely be back.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel is beautiful. Everything about this hotel is 5 stars, except the restaurants. Same food most of the time, lack of options for vegans, and the quality of the food is ok.
Priscilla, 6-night romance trip
Verified Expedia guest review

8/10 Very good

it was nice, clean. nothing fancy
IRENE, 1-night family trip
Verified Expedia guest review