This hotel is in a great central location but that’s about it. Our room had visible water damage on the walls in both the room and washroom, also there was mold in the AC vent.
We checked into our room, dropped off our stuff and hit the town, we didn’t get back until late in the evening so we didn’t bring the issue with the hotel staff. Upon checking out, we brought up the water damage and mold to the hotel staff; just to let them know that we weren’t thrilled with our stay but since we were in Nice for only 2 nights we wanted to make the most of it and we weren’t in our room very much. I showed the photos to the manager who was absolutely shocked, however instead of saying sorry or anything like that, she told us the mold and water damage was our fault as this was the first time she was hearing about such a thing. She also told us that if we didn’t like the room, we should’ve told her before so she could refund our money and we could find somewhere else to stay and “during such a busy time good luck”. The manager at this hotel is horrible, she began by blaming us for the damage, then housekeeping for not telling her about it, and lastly, the building itself for being old and some damage is “inevitable”.
Once we got back I reached out to Expedia about our stay, they were super helpful and offered us a credit which is great, however, they reached out to the hotel and they denied any mold or damage.
