The location was lovely, the beds were among the most comfortable we encountered in Italy, and we imagine it's generally a lovely place to stay.
However, we booked our stay here in large part due to the beautiful swimming pool advertised in it's listing on hotel.com, and when we arrived there was a sign up that said the pool was closed for the day due to a private party. We'd had a very hot day and we were very much looking forward to a refreshing dip, but the gal at the reception counter promise that we could check out late the following day so that we did at least have plenty of time to enjoy the pool before we left. This was a bummer, but acceptable.
We then realized that the private party was a very loud wedding that went very late into the evening, and you could hear the music everywhere on property. Again, a bummer.
The next morning I got up early eager to go swimming in the lovely pool with the waterfall, but when I got up there it was clear the hotel staff had not cleaned up the night before. When I got down to reception, there was a sign up now saying that the pool would be closed this day as well for cleaning. When I let the staff at the front desk know that I've been promised the day before that I would be able to use the pool today I was met with an indifferent shrug of the shoulders and an answer that it's not possible. When I ask to speak to a manager, I was told that there were no managers on property.