6/10 Good
29 Dec 2024
Hotel is under renovation
The place is decent. Location and pool are great. At check in we were told they would be working on the hotel and we “might hear something from time to time”. What we weren’t told is that they would be working on the floor above us from 7:30am to 5:30pm straight through and our room would rattle and it would be impossible to get our toddler a nap. We were also told that the first day we “may have intermittent water shut off”. We did not have water for over 5 hours. No toilet and no sinks or showers. We were told to use our elevator to access the pool. When we got to the 4th floor we were met by plywood blocking the elevator exit. Could not get off on the 4th floor. We found another elevator just frustrating that we weren’t to about it upfront. When I asked about the construction on day 2 (during nap time) I was told that since we booked on “Expedia” they would not be able to help us move rooms. However booking on “Expedia” didn’t stop them from hounding us about buying a time share from them. We had a 2 Bedroom which is just an A and B side of a room which is really nice but if you end up with just a B side it would be much smaller to manage with a family.
Timothy
Timothy, 3-night family trip
Verified Hotels.com guest review
