Despite the recent Microsoft hack, I had reserved two rooms at the hotel. When I arrived early at 2:30 pm, the front desk clerk informed me that the rooms weren't ready and asked me to return at 3 pm. Upon my return, the clerk could only find one reserved room, not both. Despite showing the confirmation email to the clerk, he refused to acknowledge it. To make matters worse, the hotel charged me for both rooms. Consequently, my family and I had to make do with a single bed and a sofa bed in one room, and our request for a roll-away mattress took an unreasonable amount of time to be fulfilled. To make matters worse, I found hair in the bed, and the staff was unable to change the sheets. Despite the chaos caused by the Microsoft hack, the hotel's cleanliness and service were subpar, affecting my entire stay and three planned events. As of now, I haven't received a refund for the unused room, which could not confirmed by the hotel staff, and they still charged my card for it. It seems they sold the room to someone else and kept the money. In my view, the hotel's actions amount to theft.