We were very disappointed upon our arrival at the hotel. It was not like what had been described to us. The actual appearance did not match the pictures. Our room was swarming with mosquitoes and spiders. We killed about 10-15 before going to the front desk. Despite bringing this to the attention of the front desk, all we received was bug spray. Our room was not properly cleaned with hair all over the shower and stains and sand on the sheets. Additionally, there was a lack of hot water. When going to breakfast we saw bugs crawling all over the buffet, after ordering food it lead to us getting food poisoning. Our experiences with booking activities through the hotel were equally disappointing, with tours not living up to their descriptions and not booking the shuttle we paid for to take us back to the airport. The only positive aspect was the kindness of the staff. However, based on our overall experience, I would not recommend staying at this hotel.