Absolutely dreadful service. I arrived before 9pm, rang the bell several times, no answer. A guest entering let me in, nobody at reception - rang the phone number several times, it went to voicemail. Three lots of guests arrived, all of us waiting, still nobody showed up. One guest managed to find a different number and eventually someone turned up - he looked at us all and said it’s not my night on, went off looking for someone, he eventually came back on his own - no apology, very rude and began checking us in. He gave me a room card for the fourth floor - I walked up 8 flights of stairs, used the room card only to find the room already occupied - this happened to other guests who were waiting. I eventually got a room but didn’t feel safe - slept with a chair up against the door. Room smelt and felt dirty. Avoid at all costs