Le Petit Prince Hanoi Hotel & Rooftop Bar

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Hoan Kiem Lake Weekend Walking Street

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Photo gallery for Le Petit Prince Hanoi Hotel & Rooftop Bar

Classic Double Room, City View
Serves lunch, dinner, and happy hour
Serves lunch, dinner, and happy hour
Exterior
Reception
VIP Access

Reviews

9.0 out of 10
Wonderful
In the heart of Hanoi, Victor Metropolis Hotel & Rooftop Bar offers a warm welcome with a breakfast buffet and manager's reception. Indulge in Vietnamese cuisine at the rooftop bar or unwind with live shows and concerts. With high-speed WiFi, dry cleaning services, and helpful staff who have impressed previous guests.

Popular amenities

  • Bar
  • Airport transfer
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Free babysitting
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Theme park shuttle
  • Cruise ship terminal shuttle
  • Shopping center shuttle
  • Train station pick-up service

For families (6)

  • Children stay free
  • Babysitting (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is CA $107
CA $121 total
includes taxes & fees
Apr 14 - Apr 15

Room options

Available filters for rooms
Showing 9 of 9 rooms

Classic Double Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Premium Double or Twin Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

Classic Double Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Double or Twin Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

Deluxe Triple Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 3 Large Twin Beds

Victor suite room with Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Honeymoon Suite, 1 King Bed, Lake View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Family Room, Connecting Rooms, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

King Double or Twin room with city view

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds
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About the area

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.4 km
  • St. Joseph's Cathedral of Hanoi - 6 min walk - 0.5 km
  • Hanoi Opera House - 17 min walk - 1.5 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 42 min drive
  • Hanoi Long Bien Station - 15 min walk
  • Hanoi Gia Lam Station - 16 min drive
  • Hanoi Railway Station - 17 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪phở gà 26 Hà Trung - ‬2 min walk
  • ‪Hoàng Thực - Hoa Quả Dầm - ‬1 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Le Petit Prince Hanoi Hotel & Rooftop Bar

You'll be in a fantastic location at Le Petit Prince Hanoi Hotel & Rooftop Bar, just a 5-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, facials, or mani/pedis. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 99 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 3 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Free babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle on request (available at scheduled times)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Shopping center shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Tea service at check-in
  • Free reception (select days)
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free babysitting
  • Children's menu
  • Outlet covers

What to do

  • Concerts/live shows
  • Bicycle tour information

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2023
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Full-service spa
  • Music library
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • At least 10% of profits reinvested in community & sustainability
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Lockers available
  • Walkway to water
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Magnifying mirror
  • Accessible bathtub
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room

Room amenities

Be entertained

  • 32-inch plasma TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Fireplace

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices)) and free wired internet
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water
  • Free tea bags/instant coffee
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Victor Luxe Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

Dining

Victor Rooftop Bar - This rooftop bar specializes in Vietnamese cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Victor restaurant & bar - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Christmas Eve (December 24) Gala Dinner per adult: VND 1777777
  • Valentine's Day (February 14) Gala Dinner per adult: VND 1777777
  • Valentine's Day (February 14) Gala Dinner per child: VND 999999 (up to 9 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Shopping center shuttle and theme park shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to May 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to December 31:
  • Fitness facilities
The property will be renovating from November 21 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Cribs/infant beds are available for VND 799000.0 per day
  • Rollaway beds are available for VND 799000.0 per day
  • Airport shuttle service for children up to age 18 costs VND 4500000 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses geothermal energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, window guards, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 58585858

Also known as

Victor Metropolis Hotel Rooftop Bar
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel
Le Petit Prince Hanoi Hotel & Rooftop Bar Hanoi
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel Hanoi

Frequently asked questions

Does Le Petit Prince Hanoi Hotel & Rooftop Bar offer free cancellation for a full refund?

Yes, Le Petit Prince Hanoi Hotel & Rooftop Bar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Le Petit Prince Hanoi Hotel & Rooftop Bar?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Le Petit Prince Hanoi Hotel & Rooftop Bar?

Sorry, there's no onsite parking at Le Petit Prince Hanoi Hotel & Rooftop Bar.

Is airport shuttle service offered by Le Petit Prince Hanoi Hotel & Rooftop Bar?

Yes, an airport shuttle is available. The charge is VND 4500000 per vehicle one-way.

What are the check-in and check-out times at Le Petit Prince Hanoi Hotel & Rooftop Bar?

You can check in starting at 2:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Le Petit Prince Hanoi Hotel & Rooftop Bar and nearby?

Le Petit Prince Hanoi Hotel & Rooftop Bar has a spa and a fitness center.

Are there restaurants at or near Le Petit Prince Hanoi Hotel & Rooftop Bar?

Yes, Victor Rooftop Bar offers Vietnamese cuisine.

What's the area around Le Petit Prince Hanoi Hotel & Rooftop Bar like?

Le Petit Prince Hanoi Hotel & Rooftop Bar is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 3 minutes' walk from Hanoi Old Town Night Market.

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Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Poor

This hotel is not what it says
First there is no air con working, the safety box is brooken, the TV hardly works. There are so many better hotels in the area, avoid this one,
christopher, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not as good as the photos
Not a 4 star hotel by any means. Rooms and hallways smell like mould. Very dusty rooms. Location is right in the middle of the action in old quarter though.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Andy, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great value hotel for the price
Ideal location in the middle of the Old Quarter,small rooms and an adequate breakfast and for the price very reasonable.Staff particulary front of house are terrific. Difficult to be critical as for what you get it is good value but if we came again we would upgrade to a larger Hotel. You could spend your entire holiday sitting outside watching the traffic it is amazing!!
Ken, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Connor, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Location location
We stayed with a group of friends and the hotel has an excellent location it’s close to everything. The staff is very kind and helpful. The hotel has a great location close to many restaurants and shops. We will stay there again.
Karen, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Book another hotel
The reception wasn’t very organized. They couldn’t find our reservation with our names. The rooms are on the smaller side and they do not have a window facing the outside, only opened to a thin space that’s inside the building and we can see into the room next door. The insulation was not good, we could hear music from outside and people in the hallway. The water in the shower could not get warm, and the facet on the sink was either really dirty or permanently stained. We asked for a second pillow each and received pillows without linen. There were dirty tissues in the tissue box. Would not recommend this hotel.
Michael, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Eric, 2-night trip
Verified Hotels.com guest review

8/10 Very good

It's fine.
The location is great. the rooms were small and the bathrooms even smaller. the beds were hard and the pillow (singular) that they give you is terrible. the staff was decently friendly. But really, you stay here for the location.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Not worth. The hotel stated it is 6 star? A joke. I reckon be 3 or 3.5 start
Teck Heng, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Trust, book & enjoy all over Vietnam, except here!
I suspect trouble with the Hotel.com algorithm since not only does the Victor Metropolis appears as a five star hotel on their website, but also has many questionable stelar reviews to go with those stars. My biggest problem with this establishment boils down to plain deceit. This is a very well situated 2-3 star/ $60-$80/ night hotel. I would've had no problem with it at all. But instead, here is the blatant deceit: claiming 5 stars it charged me $400/ night. Among many other disturbing pearls they surprised me with an extra charge for their pricey and obligatory (!) New Year's Dinner Celebration and a 3% surcharge for credit card payment. After having a magnificent time on our family vacation in Vietnam and spending much less at every 5 star hotel we went (kindest people, amazing customer service, over the top facilities), we were very disappointed to land at this establishment. It was painfully understaffed, with a sadly austere buffet breakfast, one single tiny, beat-up,and overcrowded elevator, a WiFi connection that worked only sometimes and a bunch of never ending details constantly pointing to the fact that this is a "pig with make-up" type C hotel playing a deceiving on-line roll, fishing for unsuspecting tourists! (fire-place?, no!, sound-proof?, no!, gym?, "temporarily" closed?). I'm ashamed to admit that I stayed here. But I feel it is my duty to tell you: Don't skip the country (you would regret it) but be sure to skip the Victor Metropolis Hotel.
Juan, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Stay elsewhere!
Amber, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Matt, 1-night trip
Verified Expedia guest review

2/10 Poor

Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Kim-Trang, 3-night family trip
Verified Expedia guest review

2/10 Poor

Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Kim-Trang, 1-night family trip
Verified Expedia guest review

2/10 Poor

Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Kim-Trang, 1-night family trip
Verified Expedia guest review

4/10 Fair

Nice location, poor cleaning. Early in the morning there was no hot water for shower. We were upgraded but on the last day asked to change room because they had done some mistake obviously. We refused to get into that.
ATHANASIOS, 4-night family trip
Verified Expedia guest review

2/10 Poor

AVOID THIS PLACE TRAVELLERS!!!! We arrived in Hanoi on the 30th of December and when we wanted to check in, we were asked by the receptionist to pay extra $120 for the NYE dinner which we refused to do so and she kept saying it is mandatory and we need to pay and she started shouting at us and being extremely rude. We attended the dinner on the NYE which it was supposed to be a 5 course dinner but we only got 4 and it was TERRIBLE, we had to leave to find a place to eat. They are also advertising the rooms with gym but there’s no gym and one receptionist said they closed it and another one said it’s in renovations. When we checked out, we had a list of complaint to mention and the receptionist was listening to us and once the phone rang, her manager told her to pick up the phone whilst we were standing there and explain y our frustrations, he then became extremely rude and told us to get out. We’ve never experienced anything like this before and we both travelled quite a bit around the world but this is definitely the worst place we’ve stayed in. The only positive fact about this hotel is the location. Please save your money and stay else where, there are many other hotels around here.
Cristina, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Fake! SCAM! Disgusting!
Scammer, fake, disgusting, not a real hotel! Hotels.com has not taken down after many people has reported this including us, through phone calls and messages. Typical open and shut scam. We paid 500USD per night after the scamming extra hidden fees! Twice as much as a real 5 star at intercontinental which we moved to half way through the unbearable stay. Zero control by Hotels.com other than ‘we will contact the fake hotel’. Fake photos of a gym that doesn’t exist!
Raw food served
Fake menu of a Christmas dinner that looks nothing like what is served
Robe from another hotel
Kids can fall off windows
Jinran, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Staff was uncooperative handling reservation issues!
Paul, 3-night family trip
Verified Expedia guest review

2/10 Poor

TRAVELERS BEWARE!!!!
TRAVELERS BEWARE!!! This hotel is not exactly how it was advertised, nothing like the pictures. The rooms are disguising and dirty. Flies were all over breakfast; down to the breads, food, etc. I upgrade my room to upper floor with balcony; Even the balcony is filthy, seems like no one dust nor sweep. The front desk girl hustles and chargers everything even tho I already paid through Hotels.com. DON’T RECOMMEND this place to anyone except if you want the convenience of location and don’t mind the dust and insects in your food. The food is NOT great, just eat outside hotel is your best bet. The hallway appears to be a storage for the housekeeper. Towels, cleaning products all over the tiny hallway. You cannot seem to move with the tiny walking space. If you like living in a hostel environment, this is the hotel for that. NOTHING LUXURIOUS about this hotel. DON’T recommend staying here for the money. There’s so many hotel better than this old, dirty hotel. By the time you check out, the front desk girl (host) will charge you for everything, down to the key cards. What hotel chargers for key cards?!?! Please book elsewhere.
Tricia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Tricia, 1-night trip
Verified Hotels.com guest review

6/10 Good

The room smelt and we asked to move. A little long winded but we got there in the end!
Janie, 1-night trip
Verified Expedia guest review

2/10 Poor

Tameron, 3-night trip
Verified Expedia guest review

2/10 Poor

Kendyll Van, 2-night trip
Verified Expedia guest review