2/10 Poor
27 Nov 2024
Good location but lacks basic hospitality!
Hotel was clean and modern. Location was very good, however, our stay was ruined by the fact that there was no hot water available and the heating system was not working effectively. We stayed during the end if Nivember ao it was cold and wet outdoors and we needed to be able to have a hot shower after a day of exploring in the cold and wet weather. On the first day of our stay we informed staff about the issue and were advised that there is a problem throughout tje hotel but this would be foxed in a few hours. Later that day it still wasn’t fixed. we complained again and were told tbey would fix the issue worh the water. The issue was never fixed througout our stay. We asked for another room to be able to shower in and tbey ioened up a vacant room for us to use the shower in, but there was also no hot water here. Shower temp was set in full and at the most, the water would tirn luke warm for 30 seconds before becoming freezing cold again. Each time we complained about the water, we were told someone would come up to look at it, so we were unable to relax in the room as we were waiting for staff but no one would come. Because of these issues our stay was unpleasant amd they inly good thing about the hotel was the location beaing in close proximity to all the main tourist attractions. The manager offered a free breakfast as compensation for not providing the basic services a hotel should provide which include heating and hot water, and we have left feeling unwell.
sidra
sidra, 3-night trip
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