2/10 Poor
10 Dec 2024
i'm not coming back ever.
I booked a room through Hotel.Com for 12/6 and 12/7. However, today when I arrived, the room (407) has a disgusting, foul odor. The smell is a strong mildew sewage type odor which seems to be coming from the bathroom but permeates through the entire room. Honestly, it is inhabitable and I really believe this is a health hazard. I asked to change rooms but was told that the hotel was full and nothing was available. My next solution was to ask for a deodorizing spray, which we used to no avail. The spray did not help the smell at all. In addition, the walls and floors of the room and bathroom have filthy stains.
I also emailed two managers and haven't heard back from anyone.
Christopher
Christopher, 2-night trip
Verified Hotels.com guest review