Chez Elena Guesthouse

Photo gallery for Chez Elena Guesthouse

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Premium bedding, down comforters, in-room safe, laptop workspace
Premium bedding, down comforters, in-room safe, laptop workspace
Premium bedding, down comforters, in-room safe, laptop workspace
Premium bedding, down comforters, in-room safe, laptop workspace

Overview of Chez Elena Guesthouse

Chez Elena Guesthouse

2.5 star property
Family-friendly guesthouse in Hacienda Monjas with restaurant and bar/lounge

8.0/10 Very good

22 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • Children's club
  • Business center
  • Airport shuttle
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Hacienda Monjas
  • El Ejido Park - 45 min walk
  • Carondelet Palace - 16 min drive
  • Santo Domingo Church - 15 min drive
  • Church of the Society of Jesus - 17 min drive
  • Catedral Metropolitana de Quito - 17 min drive
  • San Francisco Church - 18 min drive
  • Independence Square - 18 min drive
  • Calle La Ronda - 20 min drive
  • Foch Square - 16 min drive
  • Pontificia Catholic University of Educador - 9 min drive

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 51 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

About this property

Chez Elena Guesthouse

A great choice for a stay in Quito, Chez Elena Guesthouse features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 39 per room. You can indulge in massages, facials, or mani/pedis, and Chez Elena Restaurant serves breakfast, lunch, and dinner. Other features include a bar/lounge, a fitness center, and a spa tub. Fellow travelers say good things about the helpful staff and location.

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at noon
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 2 per room)*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Free offsite parking nearby

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Offsite

  • Area shuttle within 5 km*
  • Beach shuttle*
  • Shopping center shuttle*

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's club (surcharge)
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Shopping
  • Discount at nearby fitness center
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Hot springs nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • Fitness center
  • Arcade/game room
  • Spa tub

Accessibility

  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Down comforter
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Chez Elena Restaurant - This family restaurant serves breakfast, lunch, and dinner. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Breakfast is offered for an extra charge of USD 3.50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 39 per room (one way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle, beach shuttle, and shopping center shuttle service is offered for an extra charge
  • Refrigerators are available for an additional charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: USD 5 per night
  • Pets are allowed for an extra charge of USD 5 per pet, per night (maximum USD 60 per stay)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the health club
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

Social distancing measures are in place.

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards.

Also known as

Chez Elena Guesthouse
Chez Elena Guesthouse House
Chez Elena Guesthouse House Quito
Chez Elena Guesthouse Quito
Elena Guesthouse
Chez Elena Quito
Chez Elena Guesthouse Quito
Chez Elena Guesthouse Guesthouse
Chez Elena Guesthouse Guesthouse Quito

Frequently asked questions

Overall score and ratings

8.0

Very good

8.7/10

Cleanliness

8.9/10

Staff & service

8.3/10

Property conditions & facilities

8/10 Very good

Nice hotel
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Pablo , 4-night romance trip
Verified Expedia guest review

6/10 Good

Great family staff. NOISY neighborhood.
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.
Verified Expedia guest review

4/10 Fair

Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.
Verified Hotels.com guest review

4/10 Fair

Go to a better hotel.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.
Verified Expedia guest review

10/10 Exceptional

Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Fantastically run guesthouse; great family
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).
Verified Expedia guest review

10/10 Exceptional

The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!
Verified Expedia guest review

8/10 Very good

Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.
Verified Hotels.com guest review

10/10 Exceptional

Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.
Verified Hotels.com guest review