Note: we stayed during the hottest June on record so some of that will cloud our experience
Positives: freshly redecorated and clean room with comfortable bedding, close to Oxford street for restaurants and to the cruise terminals, wi-fi worked fine
Negatives:
- absolutely no air movement in the building. The hotel’s directory noted the historical nature of the building and why they cannot have air conditioning. However, no windows were opened in the building and the fan provided in the room was inadequate for any air movement.
- lack of accessibility. The listing online does not make clear that not only are there no lifts, the stairways are numerous and NARROW. We struggled with getting our luggage up to the room. Again, there was a note in the hotel directory addressing this as being due to the historical nature of the building.
- lack of onsite staff or easy way to contact staff. We arrived early and paid £10 to store our luggage. We were given a front door code prior to check in that did not work. We were left on the sidewalk struggling and, not having an international calling plan, could not call the only number provided. Multiple messages sent to the hotel via the app went unanswered. Thankfully a cleaning lady let us in and gave us a working door code.
- speaking of luggage…their luggage storage system was literally “go ahead and leave the bags in the narrow ground floor vestibule hallway”
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