The COLI Hotel Shenzhen, Shenzhen

Seeing a little roach scurrying on the bed pillow wasn't what i expected upon arrival. Staff did its best to locate it but it proved elusive. They put me in another room and apologised, and a complimentary fruit platter helped somewhat. Other than that, room and gym were nice. Swimming pool guidelines requires swim cap and was a hassle. Concerige, Fei (something), apology for forgetting surname, was a great help in advising how to use the public bus when returning to hotel. They provide a useful free shuttle service to nearby Airport Bus Service for connection to the Int'l Airport (¥30). B'fast was average with little variety over the 6 days i stayed.

Location not so convenience for tourists. Is purely for MICE and business meeting. Not all restaurants are open in the day. Security is good but concierge knowledge of local transportation / transfer to HKIA is very little.

The hotel itself is great but just know that it's not walking distance to anywhere. Although getting a can from the front desk isn't hard, it's still an inconvenience.

I have no doubt this hotel is built to a 5 star standard but its not ran like one. Don;t get me worng its still nice, but there is no real customer service, you just get on with it yourself. Food at night was poor at the buffet but the Restaurant serving Chinese food was excellent.