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Grand Hotel Tien Shan

4.0 star property
Medeu District hotel with 2 indoor pools and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Tien Shan

Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Lobby lounge
Premium Double Room
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Children stay free
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Minibar
The price is CA $168
CA $188 total
includes taxes & fees
Dec 21 - Dec 22

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Bidet
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Private bathroom
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bathrobes
Private bathroom
Hair dryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Superior Double or Twin Room | Street view

Hotel Kazakhstan

Airport transfer
Free parking
Free WiFi
Restaurant
8.0 out of 10, Very good, (193)
The price is CA $95
CA $106 total
includes taxes & fees
Jan 1 - 2 Jan 2025
Hotel Kazakhstan
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About the area

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 7 min walk - 0.7 km
  • Almaty Opera House - 9 min walk - 0.8 km
  • Panfilov Park - 10 min walk - 0.9 km
  • MEGA Park - 4 min drive - 3.1 km
  • Almaty Central Stadium - 5 min drive - 4.2 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 27 min drive
  • Almaty Station - 10 min drive
  • Almaly - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Цугцванг - ‬4 min walk
  • ‪Огонёк - ‬5 min walk
  • ‪Harat's Pub - ‬5 min walk
  • ‪William Lawson's 13 - ‬5 min walk
  • ‪Coffeedelia - ‬6 min walk

About this property

Grand Hotel Tien Shan

Grand Hotel Tien Shan puts you within a 15-minute drive of Shymbulak Ski Resort. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch, and dinner. Other highlights include 2 indoor pools, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Almaly is 6 minutes away.

Languages

English, Russian

At a glance

Hotel size

  • 78 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (9555 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Fitness center
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Area rugs in room

Room amenities

Be entertained

  • 100-cm Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.
L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club - This bar specializes in international cuisine and serves dinner only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for KZT 5000.0 per day
  • Rollaway beds are available for KZT 10000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Property Registration Number 5620286

Also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan offer free cancellation for a full refund?
Yes, Grand Hotel Tien Shan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hotel Tien Shan?
Yes, there are 2 indoor pools.
Are pets allowed at Grand Hotel Tien Shan?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Hotel Tien Shan?
Yes, there's free self parking.
Is airport shuttle service offered by Grand Hotel Tien Shan?
Yes, an airport shuttle is available. The charge is KZT 8000 per vehicle one-way.
What are the check-in and check-out times at Grand Hotel Tien Shan?
Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).
Is there an onsite casino at Grand Hotel Tien Shan?
No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.
What is there to do at Grand Hotel Tien Shan and nearby?
Grand Hotel Tien Shan has 2 indoor pools and a spa, as well as a steam room.
Are there restaurants at or near Grand Hotel Tien Shan?
Yes, Restaurant Nauryz offers international cuisine.
What's the area around Grand Hotel Tien Shan like?
Grand Hotel Tien Shan is in Medeu District, a short 6-minute walk from Almaly and 7 minutes' walk from Zenkov Cathedral.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great hotel and close to all the main city spots
Darya, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel with friendly helpful staff who spoke gòod English
Donald, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Sandeep, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointed Stay
We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service: 1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant 2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage 3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items 4. There is no one at the reception counter most of the time when we have questions or requests
Mee Hong, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ali, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, clean hotel and professional staff.
Gabriel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Jerry, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
ads, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Timothy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
James B, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Charles, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Shelly, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good hotel
A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Kathryn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
NHON, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Kevin, 5-night trip
Verified Expedia guest review

2/10 Poor

The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Leili, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Shawn, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Paramveer, 8-night romance trip
Verified Expedia guest review

8/10 Very good

New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hospitable place
Oleg, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Best staff ever
Amazing staff went the extra mlie.
Robert, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Natalia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Dwight, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Douglas, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tourist friendly hotel with amazing staff
Amazing and centrally located with superb breakfast and staff support.
Dharamvir Singh, 5-night business trip
Verified Hotels.com guest review