Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in San Francisco, California, United States of America
1 room, 2 adults

Mansion on Sutter, San Francisco

5-star5 stars
1409 Sutter St, San Francisco, CA, 94109, United States of America

Luxury hotel with 24-hour fitness, near Lombard Street
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Love this little hotel, had a great stay. Hoping to come back soon.Dec. 23, 2019
  • It was a beautiful hotel, service was excellent and in a walkable location!!! Oct. 16, 2019

Mansion on Sutter, San Francisco

from $422 CAD
  • Champagne Room
  • Corner Suite
  • Juliet Room
  • Gold Den
  • Bay Suite
  • Jardin Room
  • Noir Room
  • Joie de Vivre
  • Merveilleux Lavande
  • Le Soliel
  • Le Vie En Rose
  • Le Vice-Roi

What’s around Mansion on Sutter, San Francisco

Landmarks

  • In Western Addition
  • Lombard Street - 27 min walk
  • Palace of Fine Arts - 44 min walk
  • Pier 39 - 45 min walk
  • Golden Gate Park - 2.3 mi / 3.8 km
  • Oracle Park - 2.4 mi / 3.8 km
  • University of California San Francisco - 3.1 mi / 5 km
  • Alcatraz Island - 3.1 mi / 5 km

Getting around

  • San Francisco Intl. Airport (SFO) - 20 min drive
  • Oakland Intl. Airport (OAK) - 27 min drive
  • Hayward, CA (HWD-Hayward Executive) - 32 min drive
  • San Carlos, CA (SQL) - 30 min drive
  • Concord, CA (CCR-Buchanan Field) - 37 min drive
  • Novato, CA (NOT-Gnoss Field) - 40 min drive
  • San Francisco Station - 4 min drive
  • 22nd Street Station - 6 min drive
  • Bayshore Station - 11 min drive
  • California St & Van Ness Ave Stop - 6 min walk
  • California St & Polk St Stop - 8 min walk
  • California St & Larkin St Stop - 10 min walk

At a glance

Key facts

Hotel size

  • This hotel has 12 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is 11:00 AM
  • Express check-out
There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. The host will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 85 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking* on site (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
Working away
  • Number of meeting rooms - 3
  • Conference center
Services
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Porter/bellhop
Facilities
  • Year Built - 1881
  • Elevator
  • Terrace
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Hindi
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 47-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Mansion on Sutter, San Francisco’s small print

Also known as

  • Payne Mansion Hotel San Francisco
  • Mansion Sutter
  • Mansion on Sutter Hotel
  • Mansion on Sutter San Francisco
  • Mansion on Sutter Hotel San Francisco
  • Mansion Sutter Hotel San Francisco
  • Payne Mansion San Francisco
  • Payne Mansion
  • Mansion Sutter Hotel
  • Mansion Sutter San Francisco
  • Mansion Sutter
  • Mansion Sutter Hotel
  • Mansion Sutter San Francisco

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 300.00 per stay

  • Resort fee: 12 percent of room rate
  • A damage deposit of USD 300.00 will be collected before check-in.

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Concierge/valet service
  • Housekeeping

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Secured self parking costs USD 54 per day with in/out privileges

Pets are allowed for an extra charge of USD 150 per pet, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mansion on Sutter, San Francisco

  • What are the cleanliness and hygiene measures currently in place at Mansion on Sutter?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mansion on Sutter?
    Yes. Self parking costs USD 54 per day. Parking spots may be limited.
  • Are pets allowed at Mansion on Sutter?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 85 lbs per pet. There's a charge of USD 150 per pet, per stay.
  • What are the check-in and check-out times at Mansion on Sutter?
    You can check in from 3:00 PM to 6:00 PM. Check-out time is 11:00 AM.
  • Are there restaurants at or near Mansion on Sutter?
    Yes. Nearby restaurants include Vertigo Bar (4-min walk), R Bar (4-min walk), and Blur (5-min walk).
  • What is there to do near Mansion on Sutter?
    Recommended spots to visit include Lombard Street (1.4 mi) and Palace of Fine Arts (2.3 mi), along with Pier 39 (2.3 mi) and Golden Gate Park (2.3 mi).

Recent reviews

Exceptional 9.4 From 73 reviews

Fair 4.0
Beware and go to Hotel Drisco
I have never in my life had an experience like I just did at this hotel. I was given wonderful service before my mother who does not have a lot of money showed up to say goodbye before I leave to go to the UK for medical treatment on Tuesday morning. Despite being unable to provide so much as a latte from the espresso machine I walked by every time I went downstairs, the staff who is never present at the desk (even at night which happens to be illegal) decided to provide my guest with an entire bottle of wine they planned to charge me for and argued with me in the lobby about in front of other guests which was humiliating and unnecessary given the voicemail I had left that morning about the wine and how it ruined my stay, my ability to even touch $150 worth of takeout and avoid vomiting all night long from taking so many antibiotics on a virtually empty stomach and my ability to say goodbye to my mother during a pandemic wherein no one can be sure of who they will or will not see again in 6 weeks time. The bar was CLOSED so how Emma had the audacity to tell me this was my fault for neglecting to tell her NOT to open a CLOSED bar is BEYOND. Yes, this is a lovely building but that is IT. For the price they charge and the labor costs they save on while using a pandemic as an excuse rather than financial reasons because this hotel is always empty for a reason, it is seriously lacking in every department which is why I chose to leave prior to any of the rude treatment began.
Brigid, us2 night trip
Exceptional 10.0
Love, Love, LOVE!
Our 4-night stay here was just grand. The details of the mansion itself was simply breath-taking and the staff were always so pleasant. It is definitely in our Bucket List to be able to check in to all the rooms here, as they are each unique. Thank you Mansion on Sutter for making our Wedding Weekend-Stay so wonderful and memorable!
Gladys, us2 night trip
Exceptional 10.0
Very nice property, the most comfortable bed
Rodney, us1 night family trip
Exceptional 10.0
Elegant and Charming
The hotel is elegant and charming. Service was friendly. We were able to walk to dinner and to the concert. Breakfast was fresh and delicious.
Bessie, us1 night trip
Poor 2.0
Never Again
Never again. When I arrived in my room could not get the TV to work nor could I find any place to charge my phone or computer. Called the front desk for help, phone went dead so I had to call from my cell. The man who came to help me blamed me for the phone going dead saying I touched the plug... ridiculous. He couldn't get the phone to work either. The programming for the TVs is cheap. The TV was so difficult to use the manager could not get it to work. It took over two hours of exchanges to address everything which was exhausting. SO they moved me to a beautiful suite. The toilet seat suite was broken. I used the toilet once and it backed up spilled all over the floor. So, I had to be moved again. I had a four night stay and had to be moved 3 times due to the problems in each room. The manager Farhan could have cared less. Rooms are lovely, expensive but not worth the price point for the problems in the rooms and the lack of respect and responsibility of the staff for customer especially the unresponsive manager. Even after having to pack and unpack three times, the toilet over flowing, all the issues etc. I had to ask for a one night refund. The manager promised I would get this refund but I was required to ask for it. He did not give me a full refund, he shorted me $36.43. The 2nd nite I gave an exceptional review on Yelp as I thought they had corrected and made good on their branding but not true. I will change this YELP review.
Young-Min, us4 night business trip
Exceptional 10.0
We loved it!
After staying at the Mansion, we never want to stay anywhere else in San Francisco! Everything was lovely. Even the wine in the room was very good. Wonderful decor, warm hospitality and we felt pampered. Check it out!!
Lisa, us1 night trip
Exceptional 10.0
A fabulous stay at a charming hotel!
What a wonderful stay we had at this charming hotel! It's simply beautiful, everyone who works there is friendly and helpful, and the bed is extremely comfortable. We will definitely stay there again, and recommend it to all our friends.
Robert, us1 night trip
Exceptional 10.0
Mansion on Sutter was a grea
Samantha, us2 night trip
Exceptional 10.0
the stay was just overnight but service and staffs were very helpful and great! would stay again
ricky, us1 night trip
Exceptional 10.0
Mix of bed & breakfast and high end hotel
Charming place to stay and a nice change of pace from typical high end hotel for a business trip. Service was attentive, bathroom was clean, and bed was the most comfortable I've slept in at a hotel. Will be glad to come back with my wife at some point.
Luke, us1 night business trip

Mansion on Sutter, San Francisco

Is the description of this hotel not correct? Tell us