The hotel is great. Luxurious, comfortable, great service, great location. Overall, good value. BUT, and its a big "but", my wife left her laptop in the room at checkout. We called within an hour, explained the situation, our room number, and where the laptop would be. We were promised a call back very soon thereafter. We called the hotel three times that day and never received a call back. When we called three hours after the initial call, I was told that they hadn't had a chance to check the room yet, but I could expect a call back soon. Again nothing. For such a nice hotel with great service while we were there, this is unacceptable.