DoubleTree by Hilton Mazatlan

Photo gallery for DoubleTree by Hilton Mazatlan

Primary image
On the beach, beach umbrellas, beach towels
On the beach, beach umbrellas, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of DoubleTree by Hilton Mazatlan

DoubleTree by Hilton Mazatlan

4.0 star property
Zona Dorada beachfront hotel with 3 restaurants and pool bar

8.6/10 Fabulous

1,090 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Separate bedrooms
Map
Av. Camaron Sabalo 905, Zona Costera, Mazatlán, SIN, 82148
Main amenities
  • Housekeeping (on request)
  • On the beach
  • 3 restaurants and pool bar
  • 4 outdoor pools
  • Breakfast available
  • Fitness center
  • Beach umbrellas
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Business center
  • 2 meeting rooms
For families
  • Private bathroom
  • Separate bedroom
  • Terrace
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 8 min drive
  • Mazatlan Aquarium - 13 min drive
  • Plaza Machado - 22 min drive
  • Olas Altas Beach - 22 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 38 min drive

About this property

DoubleTree by Hilton Mazatlan

At DoubleTree by Hilton Mazatlan, you can spend time at the beach enjoying the shade from a beach umbrella. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a fitness center. Dining choices include 3 restaurants and the pool bar is a great place to grab a cold drink. Fellow travelers say great things about the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 281 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Lifeguard on site

What to do

  • On the beach

Working away

  • Business center
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • 4 outdoor pools

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 280 for adults and MXN 140 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

thelocal Hotels Mazatlan Hotel
thelocal Hotels Hotel
thelocal Hotels
thelocal Hotels Mazatlan
DoubleTree by Hilton Mazatlan Hotel
DoubleTree by Hilton Mazatlan Mazatlán
DoubleTree by Hilton Mazatlan Hotel Mazatlán

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

FERMIN, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel stay I have had in a while
Worst experience at a hotel in Mazatlan I have ever had. When we arrived our room was not immediately ready (and it was already after 4pm). When we got into the room there were no towels, tried calling but they did not send any and we had to go find a maid. Wifi was not working well, and room service took a very long time. There was never parking inside the building, always had to park across the street. Finally on the last day when I woke up in the morning, found the biggest cockroach I ever saw (dead) in the kitchen area. I usually don't review, but this was awful. Not going to stay here again :(
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Estadía excelente, muy bonitas y grandes albercas al pie de playa. Algo quizás para mejorar un poco es el servicio de restaurante, un poco lento. Algo también que necesita mejora es el parking, no hubo suficiente espacio en nuestra estadia y tubimos que estacionar nuestro vehiculo en una área designada al frente del hotel.
Oscar, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Virginia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bianca, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Jose, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Was not what I spect
Hotel was ok. But there is a night club next door and gets so loud pass 3:00 am. Then parking is across the street. sometimes it comes to be a pain in ass
rodrigo, 5-night trip
Verified Hotels.com guest review

6/10 Good

Juana, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice
Nice accommodations, very enjoyable pools, amazing views, the beach was clean but some rocks, service is good and friendly, so so food, buffet ok.
Alvaro, 3-night trip
Verified Hotels.com guest review