2/10 Poor
12 Dec 2017
After Midnight
I want a full refund for Casa Memo! My other accomodations (The Backyard Hotel and Hotel Santo Tomas) were excellent as advertised. Hotel Casa Memo a disaster.
We informed the hotel prior to booking of our late arrival, and upon arrival at SJO, our Rental Car Company called the motel informing that we would be later, 0030 hours. We downloaded the directions for Hotels.com and also used our GPS. It directed us to the location of Avenida 4 and Calle 3. There we did not find the hotel, no sign or other information. It was now 0130-hours. At a nearby gas station we inquired about the location- no local men knew of such a place. We even gained the help of a local taxi driver. He was not familiar with the Hotel, but offered to take us to the location. We followed him circling the area several times. NO LUCK. It was now 0215-hours.
Our only alternative, was to drive toward Jaco (where we had booked at The Backyard Hotel for the following night), planning to find a hotel in route. We did not find accommodations until we arrived at The Backyard Hotel (Excellent) at 0345-hours and paid $80.00 for a few hours sleep.
It was through no fault on our part, our first hours in Costa Rica while memorable were not pleasant.
Also, prior to my booking at Hotel Casa Memo, I emailed them inquiring about book a rental car at their place. I never received a reply.
The outcome of my complaint may play on my decision to use Hotels.com in the future.
Thank you for you
John E
John E, 1-night family trip
Verified Hotels.com guest review
