JM Marvel Hotel & Spa, Hanoi

Great location at the center of major things to see and do in Hanoi; very dedicated and charming staff

cell hotel and amazing staff

The friendliest most helpful people you could ever imagine in a delightful hotel in the ideal location. Everything is truly wonderful at this hotel. The beds are comfortable, the breakfast is delicious (try the French toast and coconut coffee) and the rooms have everything you could need. Oh yes - the rooftop patio is a lovely spot for a glass of wine after a busy day sightseeing. I could go on and on. Definitely a 10 out of 10.

Excellent hotel. The staff are very friendly and helpful. Rooms are small but very clean. Breakfast was delicious. Buffet and order off the menu. The roof top lounge is a great way to relax at the end of the day. I recommend this hotel for your stay.

Clean and beautifully decorated. Outstanding breakfast and rooftop bar. Excellent location near all major attractions. Staff speaks English well and can answer all your questions. Staff is very kind and attentive. We booked two separate nights (took a cruise on Halong Bay) and upon our return our room was ready and our stored luggage was waiting in our room. Also, we were upgraded and "Welcome Home" was spelled out in rose petals on our bed. This is the type of dedication and professionalism you can expect from the staff. When we left we were presented with small gifts and the people at the front desk escorted us to our car. Exactly as family would treat you when you leave. This truly was a 5 star experience and would highly recommend this hotel

This is the 4th time I’ve been to Hanoi and this hotel is by far the best one I have stayed at. I will definitely be staying here again. It’s a small boutique hotel, but the service, cleanliness, and location was perfect. I was very impressed, especially for a hotel that has only been open for a few months. The decor was beautiful, shower pressure was good, and I had zero complaints.

Good price and high quality services. The staffs were so friendly and professional.

Due to changed travel restrictions on foreigners entering Vietnam, I wasn’t allowed into the country so didn’t get to see the hotel. I was meeting my girlfriend at the hotel who had checked in for the first night but then left early in the morning after one night to meet me at the airport. We didn’t use the remaining 4 nights on our booking however, the hotel were very happy to keep our money for the rest of the stay- very disappointing customer service.

Amazing service. Provided my friend Lisa and I will all sorts of information on the area as well as gave us many discount coupons. Many added touches like a scrolled paper with a personalized note welcoming us for our stay. We were only there 2 nights as we were headed back to the states but would definitely stay there again.

the check in experience was amazing, I felt very special as I sat at a comfortable lobby and welcome fruit tea was served in a nice tray with cookies, hot towels served While my key was prepared. Key was given with discount vouchers for the restaurant and spa which may feel so exclusive with my name written on them. Room is cozy, and clean. Bath area is good for a boutique hotel. Love the attention to details and how chocolates were placed in room when I left for dinner. Customer service is exceptional. Everyone is so genuine. Location is fabulous, and hotel is quiet despite in a street. Correspondence is prompt when you have enquires.