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All properties in Gatlinburg, Tennessee, United States of America

River Terrace Resort & Convention Center, Gatlinburg

3.5-star resort with outdoor pool, near Ripley's Aquarium of the Smokies

  • Free WiFi and free parking
From
$211 CAD

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  • River Terrace Resort & Convention Center, Gatlinburg
  • River Terrace Resort & Convention Center, Gatlinburg
  • Outdoor Pool
  • Outdoor Spa Tub
  • River Terrace Resort & Convention Center, Gatlinburg
River Terrace Resort & Convention Center, Gatlinburg. Image 1 of 85
1 / 85River Terrace Resort & Convention Center, Gatlinburg
240 River Road, Gatlinburg, 37738, TN, United States of America
8.0.Very Good.
  • The staff were wonderful -- helped us at every turn! I like the fact that they…

    Oct. 7, 2018

  • Front desk was overrun, and we witnessed other customers having significant issues while…

    Aug. 6, 2018

See all 960 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 205 smoke-free guestrooms
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Conference center

Feel at home

  • Hydromassage showerhead
  • Laundry facilities
  • Iron/ironing board
  • Hair dryer
  • Elevator
  • Bathtub or shower

What’s around

  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Gatlinburg Convention Center - 13 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Ripley's Believe It Or Not Museum - 7 min walk
  • Ole Smoky Moonshine Distillery - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed
  • Standard Room, 2 Queen Beds
  • Room, 1 King Bed, River View
  • Room, 2 Queen Beds, River View
  • Signature Loft, 1 King Bed with Sofa bed, River View
  • Signature Room, 1 King Bed, River View
  • Signature Room, 1 King Bed
  • Signature Room, 2 Queen Beds, River View
  • Signature Room, 2 Queen Beds

Location

240 River Road, Gatlinburg, 37738, TN, United States of America
  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Gatlinburg Convention Center - 13 min walk

What’s around

Landmarks

  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Gatlinburg Convention Center - 13 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Ripley's Believe It Or Not Museum - 7 min walk
  • Ole Smoky Moonshine Distillery - 8 min walk
  • Gatlinburg Space Needle - 8 min walk
  • Mysterious Mansion - 2 min walk
  • Mountain Mall - 4 min walk
  • World of Illusions - 4 min walk
  • Ripley's Marvelous Mirror Maze - 0.2 mi / 0.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

At a glance

Hotel size

  • This hotel has 205 rooms

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 10:00 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 60 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Outdoor pool
  • Golfing nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities

Facilities

  • Number of buildings/towers - 7
  • Elevator
  • Picnic area

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Freshen up

  • Bathtub or shower
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • In-room safe

Special features

Dining

Drafts Sports Bar - This sports bar specializes in American cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • River Terrace Resort Gatlinburg
  • River Terrace Resort & Convention Center Gatlinburg
  • River Terrace Resort & Convention Center Resort Gatlinburg
  • River Terrace Resort
  • River Terrace Gatlinburg
  • River Terrace Resort Convention Center
  • River Terrace Hotel Gatlinburg
  • River Terrace Resort And Convention Center
  • River Terrace Hotel Gatlinburg
  • River Terrace Resort And Convention Center
  • River Terrace Resort Convention Center

Optional extras

Breakfast costs between USD 10 and USD 50 per person (approximately)

Pets are allowed for an extra charge of USD 100 per stay

Service animals exempt from fees

Policies

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: USD 200 per accomodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, River Terrace Resort & Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 100 per stay. Service animals are exempt from fees.
  • Check-in ends–anytime. Check-out time is 10:00 AM. Express check-out and contactless check-in and check-out are available.
  • Yes, Drafts Sports Bar offers American cuisine. Nearby restaurants include Tom & Earl's Back Alley Grill (3-min walk), Pancake Pantry (5-min walk), and Cheese Cupboard & Hofbrauhaus (6-min walk).
  • During the winter, enjoy fun activities nearby like cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a picnic area.
8.0.Very Good.
  • 6.0.Good

    Not bad.

    This is your standard regular hotel. The rooms were properly renovated to non smoking, so there is no residual smell. The refrigerators are already turned on when you arrive. Nothing that'll blow your doors off, but a solid place to stay in the middle of downtown Gatlinburg. Rooms keys are extremely sensitive, so do not put them next to your phone or a vape mod , they wipe out pretty easily. Pet friendly means they bury the info about a deposit, then never ask for it after you get there. Not a lot of great places for taking them out, but just live your life and it'll be fine.

    Cynthia, 1 night family trip, Aug. 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great Location

    This is the 3rd time we have stayed at River Terrace. They have slowly renovated buildings on the property, but unfortunately our building #6 is not one that has been upgraded. Visitors need to understand they are paying a premium for the location, not the niceness of the rooms. If you are staying in town, River Terrace is within walking distance of everything. The staff is exceptional and very viewable throughout the property. The two pools are above average size, but the max depth is 5 feet. Visitors also need to know that pets are allowed. We had a dog next to us that barked all day because the owners left him daily during the day. Once they returned everything was ok. You will not be disappointed staying here, but understanding the conditions will eliminate any surprises.

    Robert, 3 night family trip, Jul. 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Had a blast, don't do the timeshare

    When we checked in we were directed to a separate desk for our parking pass. This was a timeshare company that tried to get us to attend a sales pitch! Other than that we enjoyed the place. The balcony facing the creek was really nice.

    David, 7 night trip, Jul. 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was amazing. Only negative I have is the room smelled like old disgusting cigarettes. I came home and could still smell it on my clothes.

    Budi, 5 night family trip, Jul. 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Will be back…

    Rooms were dated but still nice. Gym had enough to get a good workout! Great location; staff amazing!! Wish their restaurant would have been open; only downfall for us… but honestly plenty of eating/drinking establishments nearby (walking distance)

    Alicia, 4 night trip, Jul. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location!

    We had a wonderful stay! The location could not be any better. The room was clean and neat. We were very pleased.

    Greg, 3 night trip, Jul. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    First timers!

    At check-in, the riverside room we had booked is not what was reserved. We had to upgrade and pay more, of course, which was disappointing. The restaurant was closed for renovations, which would have been nice to know (shouldn't have had to pay for the upgrade just for that reason). The hotel is in a perfect location. We learned to love Gatlinburg on our first day there! The pool is ideal at the end of a day of hiking. There was not daily maid service, but our requests were honored quickly when needed, like extra towels. We will definitely stay again, but will make sure all of the amenities advertised are available.

    Stacey, 4 night family trip, Jun. 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Recent stay

    Everything for the most part was great. Did have to ask a few times for towels but issue was taken care of promptly. There is nothing fancy about resort but is convenient to walk to locations In Gatlinburg.

    6 night family trip, Jun. 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Family Vacation

    Very good experience, very nice staff . Always had very quick service, older hotel but clean and comfortable and you may even see a bear or two on the back parking lot,

    Joseph, 3 night family trip, Jun. 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    We really enjoyed staying at River Terrace!! Our only complaint is that the tv service went out and was out for almost our entire stay. The hotel was clean, the beds were comfortable and any issues we had were dealt with right away! The staff we had contact with was amazing!! We even had a mama bear and her Cubs to come down from the mountain and sit across from our rooms!! We really enjoyed watching the bear Cubs play in the trees!! We would stay here again.

    Sherry, 3 night family trip, Jun. 10, 2021

    Verified Hotels.com guest review

See all 960 reviews