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Fairmont Copley Plaza, Boston

4.5 star property
Boston hotel with restaurant and bar/lounge, aimed at LGBTQ+ guests

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Copley Plaza, Boston

Lobby
Exterior
Exterior
Lobby
City view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Gym
  • Non-smoking
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Valet parking
  • Room service
  • Babysitting
  • Business center
  • 14 meeting rooms
  • 24-hour front desk
  • Air conditioning
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
The price is CA $279
CA $376 total
includes taxes & fees
Jan 9 - 10 Jan 2025

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Signature Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Signature Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for FAIRMONT GOLD STUDIO SUITE 1 King - 415sf, 38sm - Fairmont Gold Lounge Access

Premium bedding, pillowtop beds, in-room safe, individually decorated

FAIRMONT GOLD STUDIO SUITE 1 King - 415sf, 38sm - Fairmont Gold Lounge Access

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Signature Room, 1 King Bed

Fairmont Gold Signature Room, 1 King Bed

Fairmont Gold Signature Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (View of Boston Public Library)

Suite, 1 King Bed (View of Boston Public Library)

Suite, 1 King Bed (View of Boston Public Library)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 74 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for STUDIO SUITE 1 King - 415sf, 38sm - Spacious room featuring a comfortable sitting area

Premium bedding, pillowtop beds, in-room safe, individually decorated

STUDIO SUITE 1 King - 415sf, 38sm - Spacious room featuring a comfortable sitting area

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed (Best view of Church & Public Library)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Room, 1 King Bed (Best view of Church & Public Library)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (City or Interior view )

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed (City or Interior view )

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (King, Best view Copley Square)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 Bedroom (King, Best view Copley Square)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 74 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds (City or Interior view )

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Double Room, 2 Double Beds (City or Interior view )

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 33 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed (Best view)

Presidential Suite, 1 King Bed (Best view)

Presidential Suite, 1 King Bed (Best view)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 149 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Double Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont, Double Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont, Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 2 Queen Beds (Best view of Church & Public Library)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Double Room, 2 Queen Beds (Best view of Church & Public Library)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 2 Double Beds (Best view of Church & Public Library)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Double Room, 2 Double Beds (Best view of Church & Public Library)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Gold, Double Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold, Double Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Grab Bars)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Grab Bars)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King Mobility Access Roll-in shower with grab bars- 415sf, 38sm - spacious room

Premium bedding, pillowtop beds, in-room safe, individually decorated

STUDIO SUITE 1 King Mobility Access Roll-in shower with grab bars- 415sf, 38sm - spacious room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King Mobility Access Tub with grab bars - 415sf, 38sm - spacious room

Premium bedding, pillowtop beds, in-room safe, individually decorated

STUDIO SUITE 1 King Mobility Access Tub with grab bars - 415sf, 38sm - spacious room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold, Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

The Lenox Hotel Boston

Pet-friendly
Parking available
Free WiFi
Restaurant
9.6 out of 10, Exceptional, (1002)
The price is CA $251
CA $293 total
includes taxes & fees
Jan 3 - 4 Jan 2025
The Lenox Hotel Boston
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About the area

Map
138 Saint James Ave, Boston, MA, 02116

What's nearby

  • Copley Square - 1 min walk
  • Newbury Street - 3 min walk
  • Hynes Convention Center - 8 min walk
  • Boston Common - 13 min walk
  • Fenway Park - 4 min drive

Getting around

  • Logan International Airport (BOS) - 20 min drive
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 23 min drive
  • Beverly, MA (BVY-Beverly Municipal) - 34 min drive
  • Norwood, MA (OWD-Norwood Memorial) - 36 min drive
  • Bedford, MA (BED-Laurence G. Hanscom Field) - 37 min drive
  • Lawrence, MA (LWM-Lawrence Municipal) - 37 min drive
  • Back Bay Station - 3 min walk
  • South Station - 23 min walk
  • Boston Ruggles Station - 25 min walk
  • Copley Station - 2 min walk
  • Arlington Station - 7 min walk
  • Prudential Station - 7 min walk

Restaurants

  • ‪Chick-fil-A - ‬3 min walk
  • ‪Bar 10 - ‬2 min walk
  • ‪Saltie Girl Seafood Pizza - ‬3 min walk
  • ‪Sweetgreen - ‬3 min walk
  • ‪L.A. Burdick Handmade Chocolates - ‬3 min walk

About this property

Fairmont Copley Plaza, Boston

Fairmont Copley Plaza, Boston features a rooftop terrace and puts you just steps from Copley Square. Guests can visit the health club for a workout or grab a bite to eat at OAK Long Bar + Kitchen, which serves American cuisine and is open for breakfast, lunch, and dinner. This luxurious hotel is also within just a 10-minute walk of Copley Place and Newbury Street. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Copley Station is steps away and Arlington Station is 7 minutes.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 383 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered onsite valet parking (USD 68 per night)
DONE

Other information

    • Smoke-free property
    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Free use of nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • 14 meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1912
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Health club
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Closed captioned TV
  • Stair-free path to entrance

Room amenities

Be entertained

  • 46-inch LCD TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet and WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Dining

OAK Long Bar + Kitchen - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • In-room bottled water
    • Phone calls (may be limited)

Optional extras

  • WiFi is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 10 to 30 for adults, and USD 7 to 10 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per stay

Parking

  • Covered valet parking costs USD 68 per night

Policies

This property caters to LGBTQ+ guests.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
State tax ID - C0014990350
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property will place an authorization of USD 1 at the time of booking for any reservations where payment for the stay will be made on site instead of at the time of booking.

Also known as

Copley Hotel
Copley Plaza
Copley Plaza Fairmont
Fairmont Copley Hotel
Fairmont Copley Plaza
Fairmont Copley Plaza Boston
Fairmont Copley Plaza Hotel
Fairmont Copley Plaza Hotel Boston
Hotel Fairmont Copley Plaza
Plaza Copley
Fairmont Copley Plaza Boston Hotel
Fairmont Copley
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Boston
Boston Fairmont
Fairmont Copley Plaza, Boston Hotel
Fairmont Copley Plaza, Boston Boston
Fairmont Copley Plaza, Boston Hotel Boston

Frequently asked questions

Does Fairmont Copley Plaza, Boston offer free cancellation for a full refund?
Yes, Fairmont Copley Plaza, Boston does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Fairmont Copley Plaza, Boston?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 50 per pet, per stay, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Copley Plaza, Boston?
Yes. Valet parking costs USD 68 per night.
What are the check-in and check-out times at Fairmont Copley Plaza, Boston?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Fairmont Copley Plaza, Boston?
No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.
What is there to do at Fairmont Copley Plaza, Boston and nearby?
Have fun with activities like cycling, kayaking, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Fairmont Copley Plaza, Boston also has a health club.
Are there restaurants at or near Fairmont Copley Plaza, Boston?
Yes, OAK Long Bar + Kitchen offers alfresco dining and American cuisine.
What's the area around Fairmont Copley Plaza, Boston like?
Fairmont Copley Plaza, Boston is in Back Bay, a short 2-minute walk from Copley Station and 13 minutes' walk from Boston Common. Travelers say the local area is good for shopping and very walkable.

Fairmont Copley Plaza, Boston Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Wonderful old hotel with some limitations
Perfect location, lovely personnel. Marred by poor charging availability; connections were loose, too few USB-C ports. Lighting in room is too dim; fine for sleeping or TV, but dim for anything else. Poor TV selection; I can't believe a hotel of this caliber doesn't automatically offer Netflix, HBO etc without having to chromecast from one's own subscription. No refrigerator/mini-bar in room - what???
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Simply elegant
Iconic and super fabulous as always!!
Gregory, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

steve, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Hotel a Hard pass on future trips to Boston
Arrived at substandard room with a welcome card for a complete stranger. Bath is smallest I’ve seen in my decades of travel with to 18” doors that don’t lock or seal. Very outdated and bath ceiling was bubbling/peeling. Paying double for the lobby which can be seen for free! “City view” room is wall of Westin service. Copley park is under construction. Dogs barking all night. Loud Construction outside on building sounded like maybe also I adjacent room! Urban experience fee” is a scam! Internet if you force it as fee is not an ammenity nor do we use unsecured hotel WiFi! $25 credit for restaurant is per visit despite how many days of fees you pay! They did not want to seat us without reservation but after venting said they would look for an inconsistent spot. We just had experienced an exquisite meal down the street at Abe and Louise and we stopped In Hotel restaurant for coffee and dessert. They said they should not have seated us and refused to serve coffee. Did bring dessert but immediately walked away in huff. They did the same to the family of four sitting next to us who had planned a full meal and ended up leaving (good for them!) Ruined what had been a magical day. I’m usually overly sympathetic to service industry but this experience left me fuming! We stopped at front desk and explained what happened so they were aware, they said they would tell manager but we heard nada. Location is great but several other better options nearby. Loved Boston but hard pass on Copley
No bath fan and failing ceiling under toilet above!
Wheelchair inexplicably left outside our room for 24 hours.
We don’t need that quite yet! Weird. No other rooms lose by…
Looked like they tried fixing and failing again. Assume active leak or the lack of fan or hvac w interior fan.
Robert E, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laurie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

THOMAS, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Cheryl, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ramon, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Start your Boston Experience
I was disappointed in the wait to check-in, 4:00 pm was rather late. But the decor was festive and your staff very friendly. We were attending a gala in the hotel that evening. Rooms were spacious and very clean. Centrally located- great starting point for a Boston experience. Have stayed here before and will do so again I am sure.
Jean, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable rooms, lovely public areas, good service
Alan, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jaggy Shivdasani, 3-night trip
Verified Hotels.com guest review

6/10 Good

The urban experience fee of USD 35 per day for wi fi and telephone and a bottle of water is outrageous. Include it the tariff and be done with it.
William, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Joseph, 5-night trip
Verified Hotels.com guest review

6/10 Good

For the price it was not worth it.
Christina, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Yuna, 3-night trip
Verified Hotels.com guest review

6/10 Good

Maggie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Howard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nimmi, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Pretty good
Convenient to back bay station Check-in - i wish i had been told that i had a $25 breakfast credit before checkout The $35 “facilities” fee should be renamed so it doesnt feel like a shakedown
Mitchell, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Carrie Cullen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend this hotel!
Beautiful hotel, wonderful staff, and excellent customer service. Thank you for making our trip special!
4-night trip
Verified Hotels.com guest review

6/10 Good

Finn, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Eleanor, 1-night trip
Verified Hotels.com guest review

6/10 Good

Patricia, 2-night trip
Verified Hotels.com guest review