2/10 Poor
Mar 31, 2025
Don’t stay at Riu!
Well, let’s start with the front desk. My wife and I approached the front desk multiple times asking for help and got pushed away and redirected for somebody else to try to help us. For example, we asked about our shuttle ride back to the airport, which was included with our stay and they had no idea who we needed to talk to, very frustrating. Let’s move onto room service, the front desk gave us the number to call for room service and my wife ordered coffees to be delivered the next morning at 6 AM. She called down at 6:25 AM the next morning because our coffees hadn’t arrived and the gentleman basically said it was my wife’s fault for not specifying the number date although she said she was ordering it for the following morning at 6 AM. The following day we asked for the coffee to be delivered at 6 AM and it was delivered at 5:40 AM which got us both startled and out of bed earlier than we wanted. Just nothing but disappointment and unprofessional staff to take care of guests that are paying large sums of money to stay there.
So now we’re moving onto not having water multiple days, mind you it was a short period of time with no water but still an inconvenience. The shower that was in our room had very low water pressure and took forever to get the soap out of our hair.
We will never stay at another Rio ever again not just in Punta Cana, but anywhere, we were so disappointed in the customer service and just the overall attitude of the staff.
Major disappointment!
Maria
Maria, 5-night trip
Verified Hotels.com guest review
