I took my kids on a mini vacation for the New Year and we had absolutely no problem. Check in was smooth, the room was clean, I was able to pay for an additional night with ease, they offered room service and a hot complimentary breakfast. In fact, during check out, the front desk asked multiple times if we wanted to eat breakfast before we left. Everyone was very nice, helpful and well mannered. And this was all of the staff. The beds were comfortable. The heat worked too well, I had to turn it down multiple times for comfort. The water pressure was perfect. The location was great. My kids and I literally was able to walk across the street to get something to eat. There were actually multiple options to choose from far as restaurants within walking distance (literally beside the hotel). I have absolutely no problem with staying here again.