Situated by the ocean, Sanctuary Lakes Fauna Retreat is a great choice for a stay in Hervey Bay. An outdoor pool and a snack bar/deli are other highlights, and apartments offer upscale features like indoor private spa tubs and soaking tubs.
Languages
Chinese (Mandarin), English
At a glance
Property size
36 apartments
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 5:00 PM
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Special check-in instructions
The property charges 1.68 percent for credit card payments
The front desk is open daily from 8:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
Free onsite self parking
Transfers
Airport shuttle*
Other information
Smoke-free property
No alcohol served onsite
Property amenities
Beach
Near the beach
Pool/Spa
Outdoor pool
Sun loungers
Indoor private spa tub
Private spa tub
Internet
Free WiFi
Parking and transportation
Free self parking on site
Roundtrip airport shuttle (surcharge)
Family friendly
Children stay free (see details)
Playground
Kitchenette
Refrigerator
Stovetop
Microwave
Electric kettle
Cookware/dishes/utensils
Dining
Snack bar/deli
Bedrooms
Bed sheets provided
Bathrooms
Shower/tub combination
Deep soaking bathtub
Hair dryer
Shampoo
Toilet paper
Soap
Free toiletries
Towels provided
Living spaces
Library
Entertainment
TV
DVD player
Outdoor areas
Patio
Terrace
Barbecue grill
Garden
Picnic area
Laundry
Laundry facilities
Comfort
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
No elevators
Smoke-free property
Services and conveniences
Tour/ticket assistance
Limited housekeeping
Iron/ironing board
Convenience store
Front desk (limited hours)
Location highlights
Near the ocean
On the lake
Near the boardwalk/promenade
In the suburbs
In a regional park
Things to do
Whale watching nearby
Golf nearby
Golf lessons nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
Fire extinguisher
Window guards
Outdoor lighting
General
36 rooms
Individually decorated
Individually furnished
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Credit card charges are subject to an extra charge of 1.68 percent
Pool, spa, & gym (if applicable)
Children under 15 years old are not allowed in the swimming pool without adult supervision
Policies
This property does not have elevators.
Onsite parties or group events are strictly prohibited.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, window guards and outdoor lighting on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Also known as
Sanctuary Lakes Fauna Retreat
Sanctuary Lakes Fauna Retreat Condo
Sanctuary Lakes Fauna Retreat Condo Urangan
Sanctuary Lakes Fauna Retreat Urangan
Sanctuary Lakes Fauna Retreat Hervey Bay, Fraser Coast
ctuary s Fauna Retreat Uranga
Sanctuary Lakes Fauna Retreat Urangan
Sanctuary Lakes Fauna Retreat Aparthotel
Sanctuary Lakes Fauna Retreat Aparthotel Urangan
Frequently asked questions
Does Sanctuary Lakes Fauna Retreat offer free cancellation for a full refund?
Yes, Sanctuary Lakes Fauna Retreat does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sanctuary Lakes Fauna Retreat?
Yes, there's an outdoor pool.
Are pets allowed at Sanctuary Lakes Fauna Retreat?
Sorry, pets aren't allowed.
Is parking offered on site at Sanctuary Lakes Fauna Retreat?
Yes, there's free self parking.
Is airport shuttle service offered by Sanctuary Lakes Fauna Retreat?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sanctuary Lakes Fauna Retreat?
Check-in start time: 2 PM; Check-in end time: 5:00 PM. Check-out time is 10 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Sanctuary Lakes Fauna Retreat and nearby?
Sanctuary Lakes Fauna Retreat has an outdoor pool and private indoor spa tubs, as well as a picnic area and a garden.
Does Sanctuary Lakes Fauna Retreat have private spa tubs?
Yes, each apartment has a private indoor spa tub and a deep soaking bathtub.
Does Sanctuary Lakes Fauna Retreat have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
Does Sanctuary Lakes Fauna Retreat have any outdoor private spaces?
Yes, each apartment features a patio.
What's the area around Sanctuary Lakes Fauna Retreat like?
Sanctuary Lakes Fauna Retreat is a short 12-minute walk from Urangan Pier and 13 minutes' walk from Hervey Bay Botanic Garden.
Sanctuary Lakes Fauna Retreat Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
14 Nov 2024
Marilyn
Marilyn, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sep 2024
A great place to rest and relax. Beautiful surroundings and very clean and quiet.
Peter
Peter, 3-night family trip
Verified Wotif guest review
6/10 Good
30 Aug 2024
Lovely surrounds
Beautiful location.very comfortable bed.
Bathroom very clean.Lounge chairs badly stained could do with covers. Microwave rusty. In saying that I would stay again. Value for money
Yvonne
Yvonne, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Aug 2024
Many thanks to the owners putting ours fears, of our 1am arrival, to rest by sorting out a taxi and clear information how to get in.
The location is wonderful especially if you like birdlife!
A relaxing stop off to go to K’Gari and couldn’t have asked for more!
Peter
Peter, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
9 Aug 2024
The tranquility and relaxation of the surroundings and wildlife was really lovely
Debra
Debra, 2-night family trip
Verified Wotif guest review
10/10 Exceptional
9 Aug 2024
our cabin a little dated, but extremely good value for what it was with comfy bed & great shower pressure in pleasant sanctuary with easy check in etc there are some amazingly renovated cabins within in this gated bird & turtle sanctuary but we chose to save a few dollar in a more dated one & it was very adequate.
Kathy
Kathy, 3-night romance trip
Verified Wotif guest review
8/10 Very good
29 Jul 2024
loved the wild life.our cabin was comfortable but needed a little up dating.a few small maintenance issues could be addressed.but in all great place to stay.we will certainly come back.
Andrew
Andrew, 3-night romance trip
Verified Expedia guest review
8/10 Very good
9 May 2024
Clean and comfortable stay. Close drive to everything.
Cassi
Cassi, 4-night business trip
Verified Expedia guest review
10/10 Exceptional
6 May 2024
at the edge of nature and a lake
david
david, 2-night family trip
Verified Wotif guest review
10/10 Exceptional
9 Apr 2024
Great little quiet spot with room to park the boat after a day on the water
Rod
Rod, 4-night romance trip
Verified Wotif guest review
8/10 Very good
8 Apr 2024
Lovely environment. WI a bid not connected for short times. Signal a bit weak.
ROBIN
ROBIN, 3-night trip
Verified Wotif guest review
2/10 Poor
22 Mar 2024
very poor condition
paul
paul, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
29 Feb 2024
Quiet, private cabins with a great outdoor area next to the lake. Fully equipt kitchen with everything needed to cook for yourself.
Emma
Emma, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
26 Feb 2024
Such a tranquil place to stay. Thank-you
Sue
Sue, 2-night trip
Verified Wotif guest review
4/10 Fair
18 Dec 2023
Liam
Liam, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Dec 2023
Norma
Norma, 2-night trip
Verified Wotif guest review
8/10 Very good
5 Nov 2023
Definitely aging, but for the price, it’s brilliant value for money, peaceful & quiet
Dan
Dan, 2-night trip
Verified Wotif guest review
10/10 Exceptional
29 Oct 2023
First time stay but definatly not my last 4 nights in a lovely comfortable villa quite surrounds a fully equiped unit nothing short of great hosts frendly and helpfull free wi-fi intrernet also
Thank you Sanctuary Lakes
Lewis
Lewis, 4-night trip
Verified Wotif guest review
10/10 Exceptional
15 Oct 2023
Nice place
Daniela
Daniela, 3-night trip
Verified Wotif guest review
8/10 Very good
3 Oct 2023
very quiet and relaxing….sadly the fan did not work, & the curtains did not close properly as they were broken…all in all the quietness of the place made it very enjoyable :)
ke
ke, 4-night trip
Verified Wotif guest review
6/10 Good
29 Sep 2023
John
John, 4-night trip
Verified Wotif guest review
8/10 Very good
17 Sep 2023
Very restful environment. No traffic noise and very private cabins. The managers promptly addressed any problems that arose so no frustrations...
Andy
Andy, 10-night trip
Verified Wotif guest review
4/10 Fair
11 Sep 2023
We rented two chalets side by side - The fridges were not working - one froze everything, the other leaked water all day. The floors were sticky - as if they had been vacuumed but not mopped. the ceiling fan was so noisy we had to switch it off. Crockery was chipped - generally the chalets were run down and need updating
Audrey
Audrey, 2-night trip with friends
Verified Wotif guest review
8/10 Very good
7 Sep 2023
A beautiful, quiet setting in comfortable accommodation with friendly, healthy people. Will return.
Pat
Pat, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
1 Sep 2023
Comfortable and convenient
A very comfortable convenient place to stay in Hervey Bay. Every unit has a peaceful view over part of the lake. Everything you need for self catering. Woolworths is an easy walk away. We loved our stay at Sanctuary Lakes