2/10 Poor
12 Oct 2024
Do not book this hotel! A stranger walked into our hotel room in the middle of the night while we were asleep. We woke up abruptly and were terrified. The hotel said they made a mistake and gave another guest our room card and brushed it off. I asked to speak to the hotel manager at check out and was told the manager was not available and will email me. I never heard from the manager. I contacted the hotel through Expedia after check out requesting a partial refund and no response. We paid to sleep and rest at the hotel but was unable to do neither of those due to the hotel’s mistake of giving another guest our room card. Never experienced anything like this at any other hotel that I stayed at, the lack of customer service after the incident is also a big red flag
Eva
Eva, 4-night family trip
Verified Expedia guest review