6/10 Good
8 Nov 2024
Showing some wear; no longer adults only
Initially a really nice stay at Agua de Luna, but the hotel is definitely showing signs of wear over time and some questionable design elements.
A few things that irked us for the price:
-All linens had stains or tears on them. From towels to sheets to bathmats. Nothing was clean
-Minibar was never refilled
-Rental bikes were very broken. Gears not shifting, missing handlebars and basically unrideable
-Never skimmed the pool, broken tiles everywhere
- Patio had iguana poop on it daily
- Shower leaked water and didnt drain properly
- Windows needed recaulking; on a rainy day visible water ran into the room!
Our biggest annoyance was its a small hotel and when we booked were told in advance that the hotel was ADULTS ONLY. This was included in the title and in our whatsapp booking. So, we were looking forward to a quiet night, romantic time.
When we arrived supposedly that was no longer the case and had the mispleasure of sharing the pool with two screaming kids constantly. No one from the hotel thought to inform us and honestly probably would have been a dealbreaker given how it impacted our stay.
Hotel offered daily beach towels which was nice though and the staff did try and assist when possible, but this place is getting run down fast. Would not return for the price.
Sara
Sara, 4-night trip
Verified Hotels.com guest review
