If I could give this establishment negative stars, believe me, I would. My experience here was nothing short of a nightmare, and I feel obligated to share it to prevent others from wasting their hard-earned money and precious vacation time.
From the moment I walked in, I was met with the surliest, most unprofessional manager I have ever had the displeasure of encountering in any hotel, anywhere. His demeanor was hostile, unhelpful, and shockingly aggressive. Customer service seems to be a foreign concept at this establishment.
However, the true horror awaited in the room. I was aghast to find mold creeping across the walls and ceiling. The musty stench was unbearable, making it impossible to breathe without feeling like one was inhaling toxic fumes. This isn’t just an aesthetic or comfort issue—it's a significant health hazard!
When I (rightly) requested a refund due to the uninhabitable condition of the room, the manager's rudeness escalated. Not only did he refuse, but he berated and belittled me, making me feel like the problem when in reality, his establishment is the true issue.
I urge all potential guests to steer clear of Villa Blu Capri. Save your money, health, and peace of mind. There are countless other accommodations in the area that value their customers and uphold basic standards of cleanliness and decency.