2/10 Poor
Nov 16, 2018
--- WORSTE PLACE EVER - AVOID AT ALL COSTS! ---
Late flight, land, receive email saying we have to pay HK$29,414 deposit at check-in...
Hotels usually place a pre-approval on your credit card, but HK$29,414 is AU$5,300! And must be actually paid, not pre-approved.
Arrive 11:30pm, Myself, my wife, 2 children under 10, room booked accordingly.
Told they are NOT a hotel, but serviced apartments, we are expected to sign a "lease" and pay 1 month deposit, which we get back 3 WEEKS after check out!!! Ridiculous!
Argue for an hour, allowed to go to room and discuss with manager in the morning. Now nearly 1am.
Still forced to pay entire deposit.
Only 1 bed, kids are forced to sleep on couch and floor. Argue about providing bedding for them, told we should pay more, even though room was booked and paid for for 4 people.
Noise... The "Apartment" is in the middle of party district, mid-levels with steep stairs between streets and pubs on all sides. Partying so loud you can't sleep, starts 8pm, finishes 5am.
Streets filled with trash every morning, mostly cleaned each day, trashed again each night.
Items in the room that didn't work:
WiFi broken, have to use another levels low signal wifi
Internet so slow it was impossible to work from the room as intended
Air conditioning leaking about 2ltrs of water per day
Shower drain blocked with hair on arrival and we were told it was our responsibility!
Scales did not work
Worst place we have ever stayed.
Aaron
Aaron, 28-night family trip
Verified Hotels.com guest review