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Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

5.0 star property
Adults-only beachfront property with free water park, near Juanillo Beach

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Photo gallery for Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

Yoga
3 outdoor pools, cabanas (surcharge), pool umbrellas
7 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Experience the ultimate luxury all-inclusive getaway at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive. Located near Juanillo Beach, this oceanfront paradise offers a private beach, 2 swim-up bars, and a beach bar for endless sun-kissed moments. Enjoy international cuisine at one of the six on-site restaurants or relax with Pilates classes and yoga sessions in the 24-hour gym.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 7 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools and lazy river
  • Free water park
  • Rooftop terrace
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is CA $893
CA $893 total
includes taxes & fees
Jun 3 - Jun 4

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite, 1 Bedroom, Ocean View (Master, Club)

View from room

Suite, 1 Bedroom, Ocean View (Master, Club)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Junior Suite King

Club Ocean Front Junior Suite King

Club Ocean Front Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Double

View from room

Club Ocean Front Junior Suite Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Swim Up Double

View from room

Junior Suite Swim Up Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Ocean Front Junior Suite Swim Up King

Club Ocean Front Junior Suite Swim Up King

Club Ocean Front Junior Suite Swim Up King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Ocean View Junior Suite Double

Club Ocean View Junior Suite Double

Club Ocean View Junior Suite Double

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Swim Up King

Junior Suite Swim Up King

Junior Suite Swim Up King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite Swim Up Double

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Junior Suite Swim Up Double

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Ocean View Junior Suite King

Club Ocean View Junior Suite King

Club Ocean View Junior Suite King

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Junior Suite King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Resort View Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Club One Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club One Bedroom Master Suite

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View One Bedroom Grand Master Suite

Club Ocean View One Bedroom Grand Master Suite | Living area

Club Ocean View One Bedroom Grand Master Suite

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 125 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Junior Suite Swim Up King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Junior Suite Swim Up King

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King

Ocean View Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club One Bedroom Master Swim Up Suite

Club One Bedroom Master Swim Up Suite

Club One Bedroom Master Swim Up Suite

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite King

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 56 sq m
  • Sleeps 2
  • 1 King Bed
Beach/ocean view

Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 1,000 reviews
The price is CA $877
CA $877 total
includes taxes & fees
Jun 24 - Jun 25
Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive
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About the area

Map
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000

What's nearby

  • Juanillo Beach - 1 min drive - 0.4 km
  • Punta Espada Golf Course - 7 min drive - 5.4 km
  • Los Establos Cap Cana - 8 min drive - 4.8 km
  • Punta Cana Beach - 9 min drive - 7.2 km
  • Scape Park - 10 min drive - 5.8 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪Juanillo Grill & Beach Bar - ‬13 min walk
  • ‪The Chinola - ‬8 min walk
  • ‪Punch Bar - ‬13 min walk
  • ‪Jwb Steakhouse - ‬16 min walk
  • ‪El Mercado - ‬6 min walk

About this property

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

Placing you within a 15-minute walk of Juanillo Beach, Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive offers a private beach where you can enjoy beach umbrellas, yoga, and volleyball. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The Pier, one of 7 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include 2 swim-up bars, a rooftop terrace, and a lazy river. The helpful staff and overall property condition get great marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 375 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite valet parking
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 7 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ecotours nearby
  • Horse riding nearby
  • Ziplining nearby

Working away

  • 16 meeting rooms
  • Conference center (15000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2019
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Pier - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Brandos - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Journeys - This theme restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Shutters Beachside - This beachfront restaurant specializes in Peruvian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Waves - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hyatt Zilara Cap Cana Adults All Inclusive
Hyatt Zilara Cap Cana Adults All Inclusive Punta Cana
Hyatt Zilara Cap Cana Adults Hotel Punta Cana
Hyatt Zilara Cap Cana Adults Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only Punta Cana
Punta Cana Hyatt Zilara Cap Cana - Adults Only Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana - Adults Only Punta Cana
Hyatt Zilara Cap Cana Adults Punta Cana
Hyatt Zilara Cap Cana Adults Only – All Inclusive
Hyatt Zilara Cap Cana All Inclusive
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana Adults Only All Inclusive
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Punta Cana

Frequently asked questions

Does Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive offer free cancellation for a full refund?

Yes, Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Yes, there are 3 outdoor pools.

Are pets allowed at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Yes, there's free valet parking. Electric vehicle charging is available.

What are the check-in and check-out times at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Check-out time is 11:00 AM.

What is there to do at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive and nearby?

Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive also has 2 swim-up bars, a private beach, and a lazy river, as well as a 24-hour fitness center, a sauna, and a garden.

Are there restaurants at or near Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive?

Yes, there are 7 onsite restaurants, featuring beachfront dining and international cuisine.

Does Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive like?

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive is located a short 13-minute walk from Juanillo Beach.

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Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Food
Restaurant
Room
Beach
Drinks
Entertainment
Adults
Family friendly
Trip

What guests liked

  • The beach was consistently described as beautiful, clean, and pristine with soft sand and crystal-clear turquoise waters. (28 reviews)
  • The all-inclusive experience was exceptional with outstanding food, superb service, and excellent facilities. (13 reviews)
  • The spa at this property was consistently described as amazing, incredible, and wonderful, offering top-notch treatments and relaxation experiences. (12 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Elly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Genesis, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Muito bom, ótimos restaurantes!

Hotel é maravilhoso, a comida e os restaurantes eram os melhores dos 3 que fiquei em punta cana, ponto alto para o asiático, e o café da manhã!!! Esse hotel çvale a nota que tem. O único ponto chato é a questão das piscinas para membros Vips, que não tinham nenhuma sinalização, nós entramos e fomos retirados do local, isso é uma situação chata. Além disso, não foi meu preferido em relação às bebidas.
Nathalia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Félix, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Was excellent the people very nice
Froilan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved the stay at this resort. It was very much worth staying there, loved it! And will definitely go back.
Esthefany, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dianna, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ebony, 4-night trip
Verified Expedia guest review

8/10 Very good

This is our second visit since we really enjoyed our first time. It’s just as beautiful as we remember. However, the loud, massive American corporate groups have completely changed our experience, making us not want to return. I wish people would be more considerate of other visitors who traveled a long way, hoping for a peaceful and quiet getaway. I even felt sorry for the workers. Unfortunately, this will be our last time here.
Satoshi, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic hotel; we chose a Front Ocean room and it was the best decision ever. The view was second to none. All the staff was great, and the hotel's installations were fantastic. The hotel has an incredible gym (better than many commercial gyms!) with tons of classes throughout the day too. All the restaurants were delicious, except for the Indian, which was not good at all. I'd suggest maybe swapping the Indian cuisine for a Mexican. It is a bit annoying that there is a restaurant (The blind butcher) not included in the stay. Considering the price of the rooms, it would be good to see free access to this restaurant once per stay. Having said that, we went and we loved it. The Peruvian restaurant was our favourite with delicious and fresh food all day. Cocktails in all the hotel bars were amazing; there are some seriously good mixologists in this hotel. However, my only negative comment will be entertainment: The hotel was boring, as there was very little organised and everyone seemed to go to bed at 10:30 pm. It needs to be noted that although Zilara is the Adults-only hotel, there are spaces (such as the sports bar) which are shared with the Ziva and kids are allowed. The spa was good, but it was overly expensive and we felt rushed during the hydrotherapy circuit. We also went to the waterpark which is part of the hotel, and it was so much fun! Go right when it opens so the number of kids is limited. This hotel is worth going once - only based on the food and installations
Jana, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel and excellent restaurant , i will come back again
sorally, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good property to stay at. It's a little over hyped but the customer service is above standard. Enjoyed
Wesley J, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Josef, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We LOVED everything about this resort minus the Club level check in experience/staff in club level and the room they assigned us in our "Ocean view" category that did not have a "ocean view" at all. I am an Expedia VIP and a Hyatt member and they were still rude to me. With that said, this resort is fantastic if you want calm open water, a really nice gym, great food, great service, lots of drinks brought to you beachside and a safe place to stay. Evening entertainment was lacking, the piano bar (very fun) would shut down at 11pm right on the dot just as everyone was just starting to loosen up. They desperately need a DJ or dance club for evening hours. All in all, a great stay.
Julie, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful grounds, good food, friendly staff and close to airport.
John, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Service at Hyatt Zilara Cap Cana was outstanding! Breakfast and Lunch buffets were the best meals. Dinner restaurants could improve in taste. Food is pretty bland for international tastes. All public areas are impeccably kept. The rooms are in need of renovation, and they smelled of mold and mildew. The bathrooms do not have any air ventilation so the mildew smells simply invades the rest of the bedroom area. Perhaps, it's hard to maintain the rooms given the beach, swimming pools, and endless alcohol that is offered. However, for the high price, Hyatt needs to resolve the mildew smells in the rooms that spoiled the rest of our stay. The room snacks need to improve. Offering Pringles, inexpensive granola bars and m&m's seemed cheap. We never ate them, and they seemed leftover from the previous occupants. We did receive a welcome small cake and drink to celebrate a birthday which was a nice touch. Finally, the pools are clean and beautiful in contrast to the beach which has lots of seafood roots about to sprout which made it not nice for walking. There are lots of mosquitoes even though the hotel will tell you there aren't. All in all, we had a nice family mini break.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent customer service and exceptional accommodations! Every customer service representative was so friendly and welcoming! The food was amazing and the range of different choices of restaurants was outstanding! In particular, our concierge Robert was amazing! Highly recommend!
PAUL DULATAS, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent customer service
Sresan, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Enmanuel j, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was perfect!
Dean, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Christopher was excellent & Room service, Hospitality, the restaurants, everything was 5 Stars!!!
Joseph, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent service!
Juan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent in all ways
Saloumeh, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The only thing i would like to see different was the check in process. I think it is intended to make you feel special and welcome - seating us, bringing a drink, one person comes over to welcome us, another comes over with paperwork, another comes over to make a copy of your passport or license or whatever and then another comes to bring you to your room. Instead of going to the desk and just checking in, it seemed like a real time suck. it didn't make us feel any more special or welcome and in fact at that point in the day after a long day of travel we really just wanted to check in and get to our room. It was probably an extra 20 minutes of sitting around
Deb, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

One of my favorite vacations. This place is awesome. The Staff is Excellent. Can’t wait to visit again
Norman, 7-night romance trip
Verified Expedia guest review