Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property
All-inclusive property with full-service spa, connected to the convention center, near Arena Gorda Beach

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Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Aerial view
Meeting facility
5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Aerial view
Aerial view

Reviews

7.0 out of 10
Good
Immerse yourself in the tropical paradise of Bahia Principe Grand Punta Cana - All Inclusive, where a beachfront location and 3 beach bars await. Guests rave about the stunning locale with opportunities to unwind on the sun loungers or indulge in reflexology at the spa. Take a dip in one of 2 outdoor pools, enjoy Japanese cuisine at one of five restaurants, or challenge yourself with windsurfing.

Popular amenities

  • Casino
  • Free breakfast
  • Bar
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 7 restaurants and 3 beach bars
  • 2 poolside bars and 8 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Fitness center
  • Beach umbrellas

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom

Room options

Available filters for rooms
Showing 53 of 53 rooms

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Dining table
LED TV
Pillowtop bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 1
  • 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 1
  • 1 King Bed(s)

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 2
  • 1 King Bed(s)

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)
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About the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 1.0 km
  • Arena Gorda Beach - 15 min walk - 1.3 km
  • Cana Bay Golf Club - 8 min drive - 4.2 km
  • Iberostar Golf Course - 9 min drive - 5.8 km
  • Cortecito Beach - 37 min drive - 9.8 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 61 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar Fantasia - ‬5 min walk
  • ‪restaurante la isabela - ‬13 min walk
  • ‪Chill Bar - ‬11 min drive
  • ‪Trattoria Grazie - ‬10 min drive
  • ‪Lobby Bar - ‬10 min drive

About this property

Bahia Principe Grand Punta Cana - All Inclusive

At Bahia Principe Grand Punta Cana - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 10-minute drive of Cana Bay Golf Club. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and hydrotherapy. Mikado, one of 7 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this all-inclusive property include 3 beach bars, a casino, and a free kid's club. Fellow travelers say great things about the beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 1428 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 3:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas (3-device limit)
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • 3 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • Barbecue grills
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Free use of nearby fitness center
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle on site
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • Adjacent to a golf course
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Bicycle parking
  • Casino
  • Full-service spa
  • Casino gaming table
  • 15 casino slot machines
  • Waterslide
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Mikado - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Bouganville - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Garden Grill - This steakhouse serves dinner only. Reservations are required. Open daily.
Il Capriccio - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Does Bahia Principe Grand Punta Cana - All Inclusive offer free cancellation for a full refund?

Yes, Bahia Principe Grand Punta Cana - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.

Are pets allowed at Bahia Principe Grand Punta Cana - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, there's free self parking. Electric vehicle charging is available.

Is airport shuttle service offered by Bahia Principe Grand Punta Cana - All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Bahia Principe Grand Punta Cana - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 3:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Bahia Principe Grand Punta Cana - All Inclusive?

Yes, the 5931 square-foot casino features 15 slot machines and 1 gaming table.

What is there to do at Bahia Principe Grand Punta Cana - All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Bahia Principe Grand Punta Cana - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a casino, as well as a Turkish bath, spa services, and an arcade.

Are there restaurants at or near Bahia Principe Grand Punta Cana - All Inclusive?

Yes, there are 7 onsite restaurants, featuring Japanese cuisine.

Does Bahia Principe Grand Punta Cana - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Bahia Principe Grand Punta Cana - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Bahia Principe Grand Punta Cana - All Inclusive like?

Bahia Principe Grand Punta Cana - All Inclusive is in Bávaro, a short 15-minute walk from Arena Gorda Beach and 11 minutes' walk from Punta Blanca Golf Course.

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Reviews

7.0

Good

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Room
Food
Service staff
Beach
Buffets
Entertainment
Restaurant
Drinks
Lobby
Water

Reviews

8/10 Very good

Experiência em Punta cana do Brasil - Março/25

Somos brasileiros e estávamos dia 07.03.25 a 10.03.2025. São várias pontos pra pontuar… Primeiro, é um complexo hoteleiro onde há vários hotéis da mesma rede, nós ficamos hospedados no Bahia Príncipe Grand Punta cana, e o primeiro hotel do complexo, longe da praia, apesar disso é muito bem localizado, passa carrinhos de golf te buscando com grande frequência Segundo: você não pode comer em qualquer área do hotel, somente no seu hotel dispõe de um restaurante, ou um coletivo em frente à praia/piscina. Não há café da tarde, somente café da manhã, almoço e janta. As comidas são variadas e bem servidas. Há festas baladas, e animações, recreações todos os dias. A cada 3 diárias você pode escolher 1 restaurante a parte pra comer grátis. Que o Grill que se diz Churrasco Brasileiro não representa em nada o nosso país, é bem ruim! É um local indicado pra crianças as piscinas são ótimas, tem piscina bem funda e rasas, não fica lotado de gente, são várias piscinas. Sobre a praia, são ondas mais fortes, e bastante buracos, se levar crianças tomem cuidado. Não há disposição de cadeiras de praia em grande quantidade e isso é pessimo, muita vez fiquei no sol a fio porque não tem pra todos. Tem salva vidas todos os dias, até as 18h. Os quartos são antigos, mais confortáveis, grandes, há serviço de quarto limpeza e organização todos os dias, repõem o frigobar. Os garçons não fazem questão nenhuma de te entender, é nítido a presencia por americanos, fazem que não te ouvem, o checkin é pessimo
Daniely, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Leslie, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

During our stay, we enjoyed excellent cuisine, with a variety of delicious and well-prepared dishes. The beach and the pool were spectacular, perfect for relaxing and enjoying the surroundings. Additionally, the entertainment service was dynamic and very fun, offering activities for all ages. However, the cleanliness of the room and the bathroom left much to be desired, as they were not kept in proper condition, which affected our experience in that regard.
Juana, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Great hotel for the party people

The hotel was nice, pools and beach were good. Most of the workers there were kind, only few spoke English. This hotel is more for the people who likes to party. Loud music playing late. Didn’t quite feel relaxed after a week there. On the hotel area there was sellers from the shops/spa/tours etc. who wouldn’t leave you alone. This was pretty annoying. The buffet was soo big, but the food there wasn’t so good. All the meats so dry, not much spices used. Breakfast was okay! All guides at the hotel area were poor. You didn’t know for sure at first where you can eat, since the hotel was so big. Couldn’t find gym without asking etc. Tried to do laundry. From the hotel’s app we didn’t get the laundry pack, then went to client service to ask. Didn’t got it either that way. So the service was little poor too. At the Orchidea restaurant the guy making omelets was awesome! Singing and being so kind :) great energy
8-night trip
Verified Hotels.com guest review

8/10 Very good

If you are unsure, wait and it all works out great

When we first arrived my wife was not happy. The first impression wasnt so great, the place is very big, and my wife didnt like how far away everything is from our room. So i said to her, lets give it two days, if you are still unhappy we'll leave early and find a normal hotel. Thankfully, the next day she was happy. After you understand how the shuttle system works, its easy to get everywhere in the resort. The people are very friendly and helpful, the entertainments are fun. The food is good. The beach is great. In the end we were very happy, and we will gladly stay here again.
Morgan, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

What I like is the attention they give to their customers.
Jimena A, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything
Shefkie, 7-night trip
Verified Expedia guest review

8/10 Very good

azadeh, 5-night trip
Verified Expedia guest review

4/10 Fair

Check-in process was awful! Long slow moving line. Finally get to room and keys didn't work, back to front desk to wait again. Go to pool, find out we didn't receive required towel cards at check-in, back to front desk again. Rooms need updating, toilets didn't function correctly, sink drain covers missing, VERY noisy AC. Need to slam the door in order for them to close correctly. Which leads to doors slamming at all times of day and night. Cleaning/Restocking staff constantly pounding on doors and no 'Do not disturb' signs available. Food Buffets were poor quality. Food lacked flavor, meats were dry and much of the food was cold. It would be better if they decreased options and focused more on quality. Transportation. Booked airport transport directly through hotel website weeks in advance, which did include ALL flight info and times, names etc. We were still required to stop in the lobby TWICE to confirm. I can understand once, but twice is ridiculous. Nobody wants to keep standing in line to confirm something already completed online.
Mary, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice and clean resort
Romulus, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Katherine, 5-night trip
Verified Expedia guest review

10/10 Exceptional

LUIGUI, 3-night trip
Verified Expedia guest review

6/10 Good

Gelareh, 7-night trip
Verified Expedia guest review

8/10 Very good

The property needs improvement on; cleanness, mosquitoes in areas, bad smell on buffet area like mangle or septic water, this is very disagreeable. The overalll was good.
Alba, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Todo estaba PERFECTO!!!!
Ramiro, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Nice and clean
Brielle Nicole, 5-night family trip
Verified Expedia guest review

4/10 Fair

Krzysztof, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Every thing was very good
Jan, 6-night family trip
Verified Expedia guest review

4/10 Fair

Expensive for the poor quality service. Terrible management. Don’t waste your money here!! LOTS of mosquitoes and bugs. Bad smell in the restaurants. Terrible staff service. Property is huge and isn’t convenient to get to places and you can’t spend nice relaxing time because of the bugs all day and worse at night. Property needs to be renovated and well kept.
Alejandra, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff are the resort were the best. Friendly and helpful. We were treated like good friends. I would definitely go back
Donald, 6-night family trip
Verified Expedia guest review

8/10 Very good

Wanda, 3-night trip
Verified Expedia guest review

6/10 Good

Las habitaciones tienen que renovarlas y las areas comunes también
luis GONZALEZ, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Adam, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Chamela, 6-night trip
Verified Expedia guest review

8/10 Very good

agustin, 3-night romance trip
Verified CheapTickets guest review