SureStay by Best Western Charlotte Matthews

Charlotte hotel with 24-hour fitness

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At SureStay by Best Western Charlotte Matthews, you'll be within a 15-minute drive of Spectrum Center and Charlotte Convention Center. Guests can enjoy the 24-hour fitness center, and hiking/biking trails, kayaking, and water skiing are nearby. Also, Bank of America Stadium and Bojangles' Coliseum are within a short drive. Fellow travelers say great things about the helpful staff.
Good

Popular amenities

  • Free breakfast
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
  • Gym
CA $113 total
includes taxes & fees
Nov 3 - Nov 4

Room options

Showing 3 of 3 rooms
A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A hotel room with two beds, a desk, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
2501 Sardis Road N, Charlotte, NC, 28227-7724

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 2.4 km
  • McAlpine Creek Greenway - 3 min drive - 3.4 km
  • Spectrum Center - 16 min drive - 18.6 km
  • Charlotte Convention Center - 17 min drive - 19.3 km
  • Bank of America Stadium - 18 min drive - 20.9 km

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive
  • Concord, NC (USA-Concord Regional) - 33 min drive
  • Charlotte Station - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Circle K - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Circle K - ‬3 min drive

About this property

SureStay by Best Western Charlotte Matthews

  • At SureStay by Best Western Charlotte Matthews, you'll be within a 15-minute drive of Spectrum Center and Charlotte Convention Center. Guests can enjoy the 24-hour fitness center, and hiking/biking trails, kayaking, and water skiing are nearby. Also, Bank of America Stadium and Bojangles' Coliseum are within a short drive. Fellow travelers say great things about the helpful staff.

At a glance

CHECK-IN
3:00 p.m.
CHECK-OUT
11:00 a.m.

Hotel size

    • 93 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Have a question?

Get instant answers with AI powered search of property information and reviews.

SureStay by Best Western Charlotte Matthews Reviews

7.2

Good

7.0

Cleanliness

6.4

Amenities

8.0

Staff & service

6.4

Property conditions & facilities

Popular mentions

RoomBreakfastService staffBedBathroomElevatorToiletLocationShowerBooking
Verified review

8/10 Very good

The stay was good the room was great breakfast was ok but could be better there was nothing to drink but water no meat and not enough eggs put out but it's in a good location
Verified review

10/10 Exceptional

Very attentive staff. Clean and comfortable rooms! Great stay!
Verified review

10/10 Exceptional

They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.
Verified review

10/10 Exceptional

Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Verified review

10/10 Exceptional

The Hotel is relatively new and clean, and the check-in staff was very courteous and helpful. The Hotel does not have a working elevator; I had to change our room from the third floor to the ground floor. There is no coffee maker in the room, and the bathtub-and-shower combination is probably built for midgets or 5-year-olds. One literally has to sit or bend down to take a shower to the upper body part. There is no hot water either.
Verified review

8/10 Very good

The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.
Verified review

6/10 Good

The property is under construction so beware of that. Staff was nice area is good.
Verified review

10/10 Exceptional

Great spot for Boston!

Great location, friendly staff, excellent rooms
Verified review

10/10 Exceptional

Would stay again

Customer service was top notch, great location and comfortable stay
Verified review

8/10 Very good

The room was find and even though the motel is being remodelled it did disrupt our stay.
Verified review

10/10 Exceptional

It was a great place and good food
Verified review

10/10 Exceptional

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Verified review

8/10 Very good

Had a comfortable stay
Verified review

6/10 Good

The room itself was very clean, but this location is going through a remodel. The elevator was out of order, so we had to walk up 3 flights of stairs on the outside of the building, which to me is unsafe. The sink in the bathroom drained really slow, and the shower didn’t have hot water, only lukewarm water. Their makeshift breakfast area was in an extremely small area and options were very limited. The staff were pleasant though. I think once the remodel is done this will be a really nice hotel, but I would not stay here again until the remodel is complete.
Verified review

10/10 Exceptional

Check in went very smoothly, staff very nice and friendly
Verified review

10/10 Exceptional

Room was spotless, GSR was welcoming
Verified review

10/10 Exceptional

Staff was friendly and helpful.
Verified review

10/10 Exceptional

Food is really good and the staff is very friendly and TVs have app
Verified review

8/10 Very good

We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Verified review

8/10 Very good

The staff was welcoming and friendly.
Verified review

10/10 Exceptional

IT has great food also and the people who work there are very nice and helpful when you ask for something
Verified review

2/10 Poor

This hotel is undergoing renovations, which are needed. Once it is finished I think it will be great! Our AC unit did not work properly and our room remained hot the whole night. They didn’t have another room to move us to or a fan for us to use. The “buffet breakfast” was not a buffet. It was a very slim continental breakfast with a waffle maker that the breakfast attendant required you to allow her to fix you. They did have 1 pan of eggs available. No juice and no coffee. The elevator was broken so we had to use stairs located outside to go from our room to the lobby. Only one set of stairs was available for use on one end of the building because the other had a “hazard”. The staff was friendly and our room was clean. However the overall building just isn’t ready yet to make it a 3 star rating.
Verified review

10/10 Exceptional

The staffs are accommodaing.
Verified review

4/10 Fair

Dated hotel in need of repairs. Convenient location.
Verified review

8/10 Very good

For a one night stay here in Matthew, this works. Rooms are spacious, well equiped and everything works fine.