8/10 Very good
Two night stay: Spacious room, operational kitchenette and close to services. Easy checkin/out.
farron
farron, 2-night trip
Extended Stay America Suites Dallas Frankford Road
Suburban Dallas hotel with outdoor pool
Experience the convenience of Extended Stay America Suites Dallas Frankford Road, where you can stay active at the gym or take a refreshing dip in the outdoor pool. With laundry facilities, luggage storage, and free self parking on site, this hotel near Galleria Dallas offers comfort and practicality that guests love.
Good
Popular amenities
- Pool
- Pet friendly
- Free parking
- Free WiFi
- Air conditioning
- Gym
Main amenities (10)
- Housekeeping (on request)
- Outdoor pool
- Fitness center
- 24-hour front desk
- Coffee/tea in a common area
- Front-desk safe
- Vending machine
- Self-serve laundry
- Conference space
- Luggage storage
Feel at home (6)
- Children stay free
- Kitchen
- Private bathroom
- Premium TV channels
- Laundry facilities
- Coffee/tea maker
Room options
Check availability for these dates
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About the area
18470 Dallas Pkwy, Dallas, TX, 75287
About this property
Extended Stay America Suites Dallas Frankford Road
When you stay at Extended Stay America Suites Dallas Frankford Road, you'll be within a 10-minute drive of Galleria Dallas and The Shops at Legacy. You can get a workout in at the fitness center or take a dip in the outdoor pool. Also, Legacy West and University of Texas at Dallas are within a short drive.
At a glance
Property amenities
Room amenities
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Extended Stay America Suites Dallas Frankford Road Reviews
Good
6.2
Cleanliness
7.8
Location
6.6
Staff & service
4.2
Eco-friendliness
6.0
Property conditions & facilities
Popular mentions
RoomBreakfastService staffElevatorToiletBookingAmenitiesCoffeeBedLocation8/10 Very good
it was the best price and value in the area
Clarence D Spradley
Clarence D Spradley, 1-night trip
10/10 Exceptional
Very quiet. Staff is nice.
Phyllissa
Phyllissa, 1-night trip
2/10 Poor
its was a lot of ppl living there as there home
Lacorah
Lacorah, 2-night trip
6/10 Good
Friendly service, nice rooms, no elevators
Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Sara
Sara, 1-night trip
10/10 Exceptional
Good 👍
Zia
Zia, 1-night trip
10/10 Exceptional
Needs to have working elevator
Stephanie
Stephanie, 1-night trip
10/10 Exceptional
Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Dileep
Dileep, 2-night trip
4/10 Fair
Refuge camp
Bathroom sink drain backed up, trash in room when we got there, door deadbolt didn't line up to door frame to be able to be locked.
James
James, 2-night trip
6/10 Good
The TV reception was horrible.... No breakfast, and the pool was closed...
T
T, 2-night trip
2/10 Poor
The rooms were not clean. The elevator and hallways smelled like urine. Trash all around the building.
Kayla
Kayla, 1-night trip
2/10 Poor
I need my return deposit, it is an abuse that my deposit has not been returned to me. I need it
Claudio
6/10 Good
Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Marcus
Marcus, 1-night trip
2/10 Poor
I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Carolina
Carolina, 1-night trip
4/10 Fair
It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Joyce
Joyce, 1-night trip
2/10 Poor
Absolutely worst hotel
Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
Tarik
Tarik, 1-night trip
2/10 Poor
There was no warning for this!
A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Dana
Dana, 1-night trip
6/10 Good
There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Taja
Taja, 3-night trip
4/10 Fair
Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Domingo
Domingo, 1-night trip
4/10 Fair
No one at the front desk
My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck
The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Yvonne
Yvonne, 6-night trip
2/10 Poor
Very disappointed with this property.
Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue.
Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar.
Do not recommend!!
Janie
Janie, 1-night trip
2/10 Poor
I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
Ta Tanesha
Ta Tanesha, 4-night trip
2/10 Poor
Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!
Jonathan
Jonathan, 1-night trip
2/10 Poor
The female staff were great.
The men...when you could find them (because they were never at the front desk) were abrupt and rude.
There was a pile (literally 6-8 black plastic bags) of trqsh on the hall near our door. The next morning about 11am, i asked the oler man when the trash would be removed because it smells bad. He yold me it was rude of me to see something wrong with the hotel and expect them to remedy it quickly. I knew from there that the rest of our 3 day stay was going to be hell.
Dale
Dale, 3-night trip
2/10 Poor
Do not stay here
Do not stay here. It has no amenities, despite what it says on this website. No breakfast, no fitness center, no in-room phone or coffee pot. The features in the room are from the 1970s. Even the towels are extremely undersized for a normal adult. The pool was covered in a heavy layer of green scum. This website misled me as to the quality, calling it 3-star. It is a no-star hotel. On my personal experience, the TV didn't work and the room next door was blaring their TV and talking to someone until 3 am. You could hear everything. The daily rate was over $100 for this dump. I stayed at a Holiday in Express the next night for the same rate, and it was 100 times nicer!
Jeff
Jeff, 2-night trip
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